About Four Seasons: Four Seasons is powered by our people.

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: The vibrant new centrepiece of the city''s Golden Square Mile.

Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile.

Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy.

In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

Agent(e) relations clients Le Four Seasons Htel Montral est la recherche dune personne qui partage notre passion pour lexcellence et cherche crer une exprience mmorable pour nos employs et nos invits.

Nous recherchons une personne qui a une solide thique de travail, un haut niveau dintgrit, un souci de qualit, une sensibilit culturelle et un sens du service client. propos de Four Seasons Htel Montral Situ au cur du Golden Square Mile de Montral, le Four Seasons Htel Montral offre bien plus quun simple sjour nous proposons une vritable exprience de vie luxueuse.

De la gastronomie de renomme mondiale au restaurant Marcus la dtente au spa Guerlain, class cinq toiles par Forbes, en passant par laccs exclusif Holt Renfrew Ogilvy, nous sommes un carrefour vibrant dlgance, dhospitalit et de culture. propos du rle: Lagent(e)relations clients veille ce que les attentes des clients de l''htel soient satisfaites et personnalise le sjour des clients avant l''arrive, l''arrive, le dpart, aprs le dpart et pendant le sjour des clients.

Il/Elle rpond une grande varit de demandes en valuant avec prcision les besoins et les demandes des clients, puis en ajoutant des recommandations et des touches personnelles pour obtenir une satisfaction maximale des clients tout en respectant toutes les politiques de Four Seasons.

Ce que vous ferez: Soutenir les oprations quotidiennes du programme de Reconnaissance et de Relations Clients, en assurant une excution fluide des initiatives avant larrive, pendant le sjour et aprs le dpart.

Veiller lapplication et la cohrence des listes de contrle du parcours client (pr-arrive, arrive, sjour, dpart, post-dpart) auprs des quipes de Rception et de Rservations.

Coordonner la priorisation et la classification des profils clients avec le Responsable des relations clients et le Directeur des oprations, selon les critres tablis du programme de reconnaissance.

Grer les communications avant larrive (appels, courriels, Four Seasons Chat) afin dassurer un contact personnalis et ponctuel avec chaque client.

Attribuer et suivre les niveaux VIP dans Opera, en sassurant de leur bonne utilisation par les quipes de Rception et de Rservations.

Participer aux runions quotidiennes et briefings du matin en partageant les mises jour sur les clients Elite, leurs prfrences et arrangements particuliers.

Effectuer des inspections quotidiennes des chambres VIP et Elite, en sassurant que les commodits et cartes de bienvenue rpondent aux standards de la marque.

Accueillir les clients VIP leur arrive, effectuer les check-in et check-out, et offrir un service personnalis tout au long de leur sjour.

Coordonner la confirmation des activits et repas avant larrive et prparer des itinraires personnaliss remettre aux clients.





Maintenir un contact rgulier avec les clients pendant leur sjour et assurer la coordination fluide du service entre tous les dpartements.

Superviser les arrangements de dpart, incluant la collecte des bagages, le transport et la vrification des factures, tout en offrant un au revoirattentionn.

Mettre jour les prfrences et notes clients dans Golden afin dassurer une reconnaissance et une personnalisation optimales pour les sjours futurs.

Examiner les rapports darrive et sassurer que les directives de reconnaissance sont bien communiques lors des briefings et runions oprationnelles.

Collaborer troitement avec tous les dpartements (Rception, Entretien mnager, Room Service, Blanchisserie, Service la clientle) pour garantir un service synchronis et cohrent.

Respecter les standards de service et les principes

EmPactde Four Seasons, en faisant preuve de professionnalisme, de discrtion et dattention aux dtails en tout temps.

Ce que vous apportez: Excellente capacit de communication en franais et en anglais, loral comme lcrit (niveau expert) ;un niveau avanc danglais est requis pour assurer des communications orales et crites avec les partenaires daffaires, les parties prenantes, les fournisseurs et une clientle majoritairement internationale.

Avoir une bonne rsistance au stress et le grer de manire positive et efficace ; tre laise dans un environnement cadence rapide ; Faire preuve dun trs bon esprit dquipe ; Intrt et aptitude offrir un service hors pair nos clients internes, externes et nosfournisseurs; Avoir une excellente prsentation, une bonne locution, en franais et en anglais, et de bonnes comptences relationnelles pour correspondre aux attentes dune clientle haut de gamme; Maintenir un aspect professionnel et se conduire de faon mature et avec intgrit en tout temps Attention au dtail et capacit effectuer plusieurs tches dans un environnement dynamique; tre organis, mticuleux et dbrouillard ; Faire preuve de crativit et desprit dinitiative; Disponible les soirs, jours fris et fin de semaine ; Bonnes comptences informatiques, y compris une connaissance pratique deMS Outlook, Word, Excel, Power Point, Adobe, Delphi et

Opera; Minimum 3 ans d''exprience dans un poste de gestion (oprationnel) dans un tablissement de luxe; Diplme dtudes post-secondaires en gestion htelire prfr.

Ce que nous offrons: Couverturemaladiecomplmentaire(dentaire,vision,assurancevie,mdicaments,etc.) RabaisaurestaurantMARCUSetauspa Journesdereconnaissance(employdumois,anniversaires,annesdeservice,etc.) Repasoffertssurplace(Caf1440) Rgimederetraiteaveccontributiondelemployeur Congspaysincluant2joursfrisflottantsparan Programmedeformationetdedveloppement Programmedevoyagepouremploysincluantdesnuitesgratuitesdansd''autres tablissements Four Seasons (selon anciennet et disponibilit) Etplusencore! -------------------------------------------------------------------------------------------------------------- Guest Relations Agent The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests.

We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a culturalsensitivity and a sense of customer service.

About Four Seasons

Htel

Montreal: Located in the heart of Montreals Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay we deliver a luxurious lifestyle experience.

From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.

About the role:



The Guest Relations Agent ensures that the hotel guests expectations are fulfilled and personalizes the guest stay from pre-arrival, arrival, departure, post departure and during the guest stay.

They respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achievemaximumcustomer satisfaction whilecomplying withall Four Seasons policies.

What you will do: Support thedailyoperationsof the Guest Recognition and Relations Program,ensuringseamlessexecutionof allpre-arrival, in-stay, and post-departureinitiatives.

Ensurethe application andconsistencyof allguestjourneychecklists (pre-arrival,arrival,stay,departure, post-departure)across

Front Desk and

Reservationsteams.

Coordinatetheprioritizationand classification ofguestprofileswiththe Guest Relations Manager and

Directorof Operations,basedonestablishedrecognitioncriteria.

Managepre-arrivalcommunicationsthroughcalls,emails, and Four Seasons Chat,ensuringtimelyandpersonalizedcontactwithguests.

Assignand monitor VIPlevelsin Opera,ensuringaccurateusage by

Reservationsand Front Deskteams.

Participateindailybriefings andmorningmeetings,providingupdates on Eliteguests,preferences,specialarrangements, andpreviousfeedback.

Conductdailyinspections of VIP and Eliteguestrooms,ensuringamenitiesandwelcomecardsmeetbrand standards.

WelcomeVIPguestsuponarrival,performcheck-ins and check-outs, andensurepersonalizedservicethroughouttheirstay.

Coordinatepre-arrivalactivityanddiningconfirmations,creatingcustomizeditinerariesforguestsuponarrival.

Maintainactiveguestengagementduringthestay,ensuringdailycontact asappropriateandseamlessservice coordinationbetweendepartments.

Overseedeparturearrangements,includingluggagecollection, transportation confirmation, and finalbillingaccuracy,whileensuringa warmfarewell.

Updateguestpreferencesand notes in Golden toenhancerecognition andpersonalizationfor futurestays.

Reviewarrivalreports andensureguestrecognition directives areaccuratelysharedduringdailybriefings andoperationsmeetings.

Collaboratecloselywithalloperationaldepartments(Front Desk,Housekeeping, Room Service, Laundry, Guest Services) todeliverasynchronizedserviceexperience.

Uphold

Four Seasons service standards and

EmPactprinciples,maintainingprofessionalism,discretion, and attention todetailat all times.

What you bring: Ability to communicate fluently in French and English, both orally and in writing (expert level);an advanced level of Englishis required toensure oral and written communication with business partners, stakeholders, suppliers, anda predominantly internationalclientele.

Have a good resistance to stress and manage it positively and effectively; Be comfortable in a fast-paced environment; Demonstratea very goodteam spirit; Interest and ability to provide outstanding service to our internal, external customers and our suppliers; Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele; Maintain a professional appearance andbehave in a mature manner with integrity at all times; Attention to detail and ability to multitask in a energetic environment; Be organized, meticulous and resourceful; Demonstratecreativity andinitiative; Available to work evenings,holidaysand weekends; Strong computer skills, including a working knowledge of MS Outlook, Word, Excel, Power Point, Adobe,Delphiand Opera; Minimum 3 years of experience in a management (operational) position in a luxury property; College degree preferred.

What we offer: Comprehensivehealthbenefits(dental,vision,lifeinsurance,prescriptions,etc.).

DiscountsatMARCUSRestaurantandthe

Guerlain

Spa.

Employeerecognitionprograms(Employeeofthe

Month,anniversarycelebrations,etc.).

Complimentarymealspershiftat

Caf1440.

Employer-contributedretirementplan.

Paidvacationplustwoadditionalfloatingholidaysperyear.

Strongtraininganddevelopmentprograms.

Employeetravelprogram,includingcomplimentarystaysat

Four

Seasonspropertiesworldwide(basedontenureandavailability).

Andmore!

📌 Agent(e) relations clients / Guest Relations Agent (Montreal)
🏢 Four Seasons Hotels and Resorts
📍 Montreal