Our team in Calgary is currently looking for an Inside Sales Representative to become an integral part of the team.
Duties/Responsibilities:
- Assist customers with their purchases in-store and over phone or email
- Relay delivery dates, inventory, and promotions between vendors and customers
- Research product for customers and provide recommendations on our assortment of products
- Enter, pick and pack sales orders generated at the counter
- Provide exceptional assistance to in-store customers
- Maintain and clean the counter area including any merchandising displays
- Monitor internal stock and inform purchasing team about potential low inventory levels
- Follow up on backorders with vendors and provide customer with accurate delivery dates
- Process returns to customers both on account and through cash sales
- Respond to afterhours emergency calls according to schedule
- Participate in an annual inventory count
Qualification/Experience:
- Forklift experience is an asset
- Strong customer service skills
- Knowledge of HVAC industry and parts considered an asset
- High School Diploma, HVACR, or trade experience
- Knowledge of products sold in HVACR industry; preference given to those with in-depth knowledge of hydronics
- Minimum 2 years of experience with customer service or counter sales in a wholesale/distribution environment
- Outstanding history of building and fostering strong relationships with customers, vendors and teammates
- Comprehensive product knowledge and willingness to continually learn about new product offerings
- Ability to learn and operate order processing software (Eclipse)