Date daffichag e / Date Posted: 2026-04-08 Pays / Country: Canada Emplacement / Location: CA-QC-LONGUEUIL-J01 ~ 1000 Blvd Marie-Victorin ~ J01 BLDG Titre du poste: Analyste oprations RH, services partags propos de Pratt & Whitney Canada Pratt & Whitney Canada (P&WC;) est un leader mondial de linnovation arospatiale, dont le sige social est situ Longueuil, au Qubec, depuis 1928.

Nous concevons et fabriquons des moteurs daronefs de nouvelle gnration qui propulsent la plus grande flotte mondiale davions et dhlicoptres dans les segments de laviation daffaires, de laviation gnrale et de laviation rgionale.

Depuis prs de 100 ans, nos quipes sont lavant-garde des technologies de propulsion, repoussant les limites afin de rendre nos moteurs plus performants et fiables.

Nos moteurs soutiennent des missions essentielles, du transport de passagers et de marchandises aux services mdicaux durgence, aux oprations humanitaires et la lutte contre les feux de fort, partout dans le monde.

Un employeur de choix Pratt & Whitney Canada a t reconnue comme lun des meilleurs employeurs au Canada en 2026 selon Forbes, et ce, pour une 11e anne conscutive.

Lentreprise sest galement classe au premier rang des employeurs de lindustrie de larospatiale et de la dfense au pays.

De plus, notre sige social figure toujours parmi les meilleurs employeurs de la rgion de Montral.

Ensemble, ces distinctions confirment notre rputation demployeur de choix Montral, au Canada et lchelle mondiale.

Pourquoi rejoindre lquipe? Rejoindre lquipe du Centre de services, cest contribuer directement une exprience employ simple, cohrente et humaine, en offrant un soutien de premire ligne qui fait une vraie diffrence au quotidien.

Vous travaillerez au cur des oprations RH, en collaboration troite avec les quipes RH, TI et Oprations, et serez accompagn par le gestionnaire dans latteinte dobjectifs concrets damlioration du service.

Le rle permet de dvelopper une excellente vision densemble des processus RH et davoir un impact rel en proposant des pistes doptimisation et de modernisation.

Ce qui rend lquipe unique : une culture dentraide, un fort esprit damlioration continue et loccasion de participer lvolution des faons de faire.

Le poste est temps plein du lundi au vendredi selon des horaires flexibles Longueuil et seffectue exclusivement en hybride. quoi ressemblera votre quotidien ? Offrir une exprience client exceptionnelle en assurant une rsolution rapide, prcise et empathique des demandes par tlphone, courriel, clavardage en direct et gestion des cas.

Agir comme ambassadeur de notre culture de service, en influenant positivement les interactions et en contribuant lamlioration de lexprience globale des employs.

Utiliser et optimiser plusieurs systmes RH (Workday, Service

Now, ADP, etc.) pour rpondre aux demandes, analyser les tendances et recommander des amliorations.

Interprter et expliquer clairement les politiques RH et les processus daffaires, tout en identifiant des opportunits de simplification ou dautomatisation.

Documenter, analyser et escalader les cas complexes en utilisant une approche structure et axe sur les donnes.

Contribuer activement lamlioration continue du Centre de services en identifiant les irritants, en recommandant des pistes doptimisation et en soutenant la mise en place de solutions durables.

Collaborer avec les quipes RH, TI et Oprations pour soutenir lvolution du modle de prestation de services et lexpansion des services offerts.

Participer des projets spciaux lis la transformation RH, lexprience employ ou lefficacit oprationnelle.

Identifier de manire proactive et soumettre des recommandations visant amliorer les processus.

Quest-ce quil vous faut pour russir? Exprience dans un centre de services partags RH.

Minimum de 1 3 ans dexprience en service la clientle ou en soutien oprationnel.

Solides aptitudes en rsolution de problmes, en analyse de donnes et en prise de dcision.

Capacit travailler de manire autonome tout en collaborant efficacement avec des partenaires multidisciplinaires.

Grande attention aux dtails et excellentes comptences en documentation.

Jugement professionnel, discrtion et intgrit dans la gestion dinformations sensibles.





Matrise de MS Office et aisance avec les systmes RH.

Atouts: Exprience dans un environnement de services partags RH.

Connaissance approfondie de Service

Now, Workday, ADP Global View ou SAP.

Comptences en amlioration continue.

Approche axe sur lamlioration continue.

Exprience en optimisation de processus, automatisation ou transformation oprationnelle.

Capacit dmontre analyser des tendances, produire des rapports et formuler des recommandations stratgiques.

Qualifications: Baccalaurat en ressources humaines, administration, gestion ou domaine connexe, ou exprience quivalente.

Ce poste sinscrit dans un milieu de travail francophone, nanmoins il ncessite une trs bonne connaissance de langlais pour lire et comprendre, sur une base quotidienne, de la documentation et des termes techniques qui peuvent maner dorganisations internationales, ainsi que pour crire et communiquer en anglais avec des clients, des fournisseurs ou des collgues internationaux.

Ce que nous offrons Programme de rgime de retraite et dpargne avec cotisation de lemployeur Programme dassurance collective Possibilits davancement (progression de carrire) Programme de mrite ou programme de reconnaissance Programme de sant et bien-tre, y compris la tlmdecine Club rcratif et sportif Garderies proximit Accessibilit en transport ou programme de transport en commun et stationnement gratuit Travailler chez Pratt & Whitney Canada Le masculin est utilis sans discrimination et uniquement dans le but d''allger le texte.

Nous tudierons la demande demploi de tous les candidats qualifis.

Chez Pratt & Whitney Canada, nous allions passion, audace et rigueur pour concevoir, fabriquer et entretenir les moteurs daronefs les plus avancs et les plus fiables au monde.

Notre travail et la qualit de nos produits contribuent au succs de nos clients, qui leur tour sauvent des vies, soutiennent le commerce connectent les communauts et protgent les liberts.

Chez Pratt & Whitney Canada, vous avez loccasion de faire une diffrence tous les jours; Il suffit de lever les yeux. tes-vous prt vous dpasser? ****************************** Job Title: HR Operations Analyst, Shared Services About Pratt & Whitney Canada Pratt & Whitney Canada (P&WC;) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928.

We design and manufacture next-generation aircraft engines that power the worlds largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more productive and reliable.

Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice Pratt & Whitney Canada was named one of Canadas Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition.

Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country.

In addition, our headquarters continues to be recognized among the top employers in the Montreal region.

Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Why Join The Team? Joining the HR Service Centre team means having a direct impact on the employee experience by helping make support simple, consistent, and genuinely human.

You will report to the manager and work closely with HR, IT, and Operations partners to deliver a service that employees can rely on every day.

This role offers broad exposure to HR processes and a strong opportunity to grow by contributing ideas that improve how work gets done.





What makes the team unique is its collaborative culture, continuous-improvement mindset, and the chance to be part of meaningful change.

This is a full-time position from Monday to Friday with flexible hours, based in Longueuil , and performed exclusively in a hybrid work model.

What will your day-to-day look like? Deliver an exceptional customer experience by ensuring fast, accurate, and empathetic resolution of inquiries via phone, email, live chat, and case management.

Act as an ambassador of our service culture, positively influencing interactions and contributing to the enhancement of the overall employee experience.

Use and optimize multiple HR systems (Workday, Service

Now, ADP, etc.) to respond to inquiries, analyze trends, and recommend improvements.

Interpret and clearly explain HR policies and business processes while identifying opportunities for simplification or automation.

Document, analyze, and escalate complex cases using a structured, datadriven approach.

Actively contribute to the continuous improvement of the Service Center by identifying pain points, recommending optimization opportunities, and supporting the implementation of sustainable solutions.

Collaborate with HR, IT, and Operations teams to support the evolution of the service delivery model and the expansion of services offered.

Contribute to special projects related to HR transformation, employee experience, or operational efficiency.

Proactively identify and submit recommendations to improve processes.

What do you need to be successful? Required Experience & Skills Experience in Hr shared service center Minimum of 1 to 3 years of experience in customer service or operational support.

Strong problemsolving abilities, data analysis skills, and sound decisionmaking.

Ability to work independently while collaborating effectively with multidisciplinary partners.

Strong attention to detail and excellent documentation skills.

Professional judgment, discretion, and integrity in handling sensitive information.

Proficiency with MS Office and comfort working with HR systems.

Assets Experience in an HR shared services environment Strong knowledge of Service

Now, Workday, or ADP Global View and SAP.

Skills in continuous improvement.

Continuous improvement approach Experience in process optimization, automation, or operational transformation.

Demonstrated ability to analyze trends, produce reports, and formulate strategic recommendations.

Education & Certifications Bachelors degree in human resources, Business Administration, Management, or a related field, or equivalent experience.

This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

What do we offer? Pension and savings plan with employer contributions Group insurance program Opportunities for advancement (career progression) Merit or recognition program Health and wellness program, including virtual health care Recreational and sports club Nearby daycares Transportation accessibility or public transit program and free parking Working at Pratt & Whitney Canada The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read.

We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world.

Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every dayjust look up.

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📌 Analyste opérations RH, services partagés | HR Operations Analyst, Shared Services (Longueuil)
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