Title: System Administrator / MDM Support Specialist (L2.5) Duration: 6-12 months Location Montreal - Hybrid (3 days WFO) Pay Range: C$58 INC Primary Skill Set: MDM, Intune Role descriptions 1 Drive shift left of advanced MDM tasks and contribute to automation and standardization. 2 Act as an escalation buffer between L2 and L3, minimizing dependency on engineering teams. 3 Support high priority and business critical incidents with transparent ownership. 4 Maintain knowledge articles and SOPs; guide L2 engineers as required 5 Stakeholder Management Must-Have Provide advanced support for enterprise MDM platforms (Client Intune / Mobile

Iron / Endpoint Manager).

Resolve complex issues related to device enrollment, compliance, access, policies, and application deployment.





Manage end to end device lifecycle activities across iOS, Android, and Windows devices.

Perform root cause analysis for recurring MDM issues and implement preventive fixes.

Excellent verbal and written communication skills Good-to-Have Working knowledge of Azure AD, device identities, and authentication flows impacting mobile access.

Strong command over Service

Now for incident, problem, and change management within SLA boundaries.

Support VIP and business critical incidents with strong ownership and communication.

Command/Scripting Development Powershell Script, Unix commands.

Comments for Suppliers:

📌 System Administrator / MDM Support Specialist.5) (Mirabel)
🏢 Artech
📍 Mirabel