Date daffichag e / Date Posted: 2026-07-02 Pays / Country: Canada Emplacement / Location: CA-QC-LONGUEUIL-J01 ~ 1000 Blvd Marie-Victorin ~ J01 BLDG propos de Pratt & Whitney Canada Pratt & Whitney Canada (P&WC;) est un leader mondial de linnovation arospatiale, dont le sige social est situ Longueuil, au Qubec, depuis 1928.

Nous concevons et fabriquons des moteurs daronefs de nouvelle gnration qui propulsent la plus grande flotte mondiale davions et dhlicoptres dans les segments de laviation daffaires, de laviation gnrale et de laviation rgionale.

Depuis prs de 100 ans, nos quipes sont lavant-garde des technologies de propulsion, repoussant les limites afin de rendre nos moteurs plus performants et fiables.

Nos moteurs soutiennent des missions essentielles, du transport de passagers et de marchandises aux services mdicaux durgence, aux oprations humanitaires et la lutte contre les feux de fort, partout dans le monde.

Un employeur de choix Pratt & Whitney Canada a t reconnue comme lun des meilleurs employeurs au Canada en 2026 selon Forbes, et ce, pour une 11e anne conscutive.

Lentreprise sest galement classe au premier rang des employeurs de lindustrie de larospatiale et de la dfense au pays.

De plus, notre sige social figure toujours parmi les meilleurs employeurs de la rgion de Montral.

Ensemble, ces distinctions confirment notre rputation demployeur de choix Montral, au Canada et lchelle mondiale.

Pourquoi rejoindre lquipe? Nous recherchons des professionnels fortement engags, orients client et dots de solides comptences analytiques pour rejoindre notre Centre de services aux employs en pleine expansion.

Lanalyste principal, Oprations RH (niveau 2), est le principal point descalade pour les demandes et cas complexes qui ne peuvent pas tre entirement rsolus au niveau 1.

Ce rle exige une expertise gnraliste RH tendue couvrant les relations employs, lapplication des politiques, le cycle de vie de lemploi et la rmunration globale combine une forte matrise de Workday HCM et Service

Now (SNOW), afin denquter, rsoudre et documenter des cas RH complexes avec assurance et jugement professionnel.

En plus de la gestion quotidienne des cas, lanalyste principal soutient les activits damlioration continue et peut contribuer occasionnellement des projets dimplantation ou de transition de systmes RH.

Le rle travaille en troite collaboration avec le superviseur, les partenaires daffaires RH et les Centres dexpertise afin dassurer que les demandes complexes sont rsolues de manire prcise, efficace et conforme aux niveaux de service tablis.

Les candidats doivent possder une solide exprience gnraliste RH leur permettant dinterprter les politiques, de naviguer les enjeux de relations de travail et de fournir des conseils crdibles et bien fonds sur une large gamme de sujets RH.

Le poste est temps plein du lundi au vendredi selon des horaires flexibles Longueuil et seffectue exclusivement en prsentiel. quoi ressemblera votre quotidien ? Gestion des escalades et des cas complexes Agir comme point descalade principal pour les analystes de niveau 1, en prenant en charge les demandes RH complexes, sensibles ou multifacettes ncessitant une analyse approfondie, une interprtation des politiques ou un jugement RH gnraliste.

Sappuyer sur une solide connaissance gnraliste RH pour fournir des conseils prcis et conformes aux politiques sur des sujets tels que les relations de travail, les changements contractuels, les avantages sociaux, la gestion des absences, la gestion de la performance et les vnements du cycle de vie de lemploi.

Grer les situations employes sensibles ou ambigus avec professionnalisme, en appliquant les principes de relations de travail et en escaladant aux partenaires RH ou au service juridique lorsque ncessaire.

Assurer le suivi des cas escalads par les fournisseurs jusqu leur rsolution complte.

Maintenir un haut niveau de qualit dans la documentation des cas dans SNOW, en assurant que toutes les interactions et dcisions sont correctement consignes.

Identifier les tendances dans les demandes escalades et les communiquer au superviseur afin de soutenir lamlioration continue.

Conseil RH gnraliste Fournir un soutien consultatif de premier niveau sur un large ventail de politiques et processus RH.

Interprter et appliquer la lgislation du travail, les politiques internes et les conventions collectives (le cas chant) de manire cohrente.

Accompagner les employs et gestionnaires dans les processus RH (intgration, dpart, congs, rmunration globale) avec clart et empathie.

Collaborer avec les partenaires daffaires RH et les Centres dexpertise afin dassurer une cohrence dans le traitement des cas complexes.

Maintenir jour ses connaissances en matire de lgislation, politiques RH et pratiques daffaires, et communiquer les changements pertinents lquipe de niveau 1.

Gestion des systmes Workday et Service

Now Effectuer des transactions RH complexes dans Workday avec prcision (approbations de processus, gestion des postes, ajustements de rmunration, changements organisationnels).

Grer le cycle complet des cas dans Service

Now, de lentre la rsolution, en respectant les SLA.

Soutenir les analystes de niveau 1 dans lutilisation de Workday et SNOW.

Surveiller les files de traitement et prioriser les cas selon les niveaux de service et les urgences daffaires.

Effectuer des audits rguliers des donnes dans Workday et corriger les carts afin dassurer lintgrit des donnes.

Intgrit des donnes RH et rapports Maintenir lexactitude et la cohrence des donnes RH dans Workday.

Produire des extractions de donnes et soutenir les demandes de rapports RH.

Soutenir lexactitude des donnes critiques pour la paie et escalader les carts.

Amlioration continue et gestion des connaissances Identifier de manire proactive les opportunits damlioration des politiques RH, des processus et des outils de gestion des connaissances, partir des tendances de cas, des commentaires employs et de lexpertise RH gnraliste.

Contribuer la cration et la mise jour des articles de la base de connaissances, guides de processus et FAQ afin de soutenir lamlioration des taux de rsolution au premier niveau (Tier 1).

Regrouper et remonter des rtroactions structures sur les politiques et processus RH aux superviseurs ainsi quaux Centres dexpertise (CoE) concerns.

Transition et implantation des systmes RH (occasionnel) Fournir une contribution oprationnelle et une expertise RH gnraliste dans le cadre de projets dimplantation ou de transition de systmes RH, selon les besoins.

Participer aux tests dacceptation utilisateur (UAT) pour les changements dans Workday ou Service

Now (SNOW), documenter les rsultats et signaler les anomalies le cas chant.

Soutenir llaboration de la documentation des processus et du matriel de formation en amont des mises en production ou des changements de processus.

Appuyer les activits de validation des donnes, de vrification des migrations et de soutien post-dploiement (hypercare) lorsque requis.

Quest-ce quil vous faut pour russir? Orientation client Recherche activement la rtroaction et vise dpasser les attentes chaque interaction.

Jugement RH gnraliste Applique une connaissance large des RH pour grer des situations ambigus et interprter les politiques avec assurance.

Orientation rsultats Gre des priorits multiples sous pression et dmontre de la rigueur dans le traitement de cas complexes.





Analyse et esprit critique Analyse les causes racines et prend des dcisions fondes sur des donnes et des faits.

Communication et collaboration Communique clairement loral et lcrit, en adaptant son style selon les interlocuteurs.

Innovation et amlioration continue Identifie les causes systmiques des escalades et propose activement des amliorations de processus.

Dveloppement des autres Encadre les analystes de niveau 1 et partage son expertise afin de renforcer les capacits de lquipe et rduire les escalades rptitives.

Essentiel Baccalaurat en ressources humaines, administration des affaires, relations industrielles ou domaine connexe (ou exprience quivalente).

Certification RH professionnelle (CIPD, CHRP ou quivalent) constitue un atout important. 3 5 ans dexprience gnraliste en ressources humaines, avec capacit dmontre conseiller sur les relations de travail, la gestion de la performance, les congs, le cycle de vie de lemploi et lapplication des politiques RH.

Minimum 2 ans dexprience dans un centre de services partags RH ou un environnement de conseil RH volume lev, avec progression vers la gestion de cas complexes.

Exprience pratique de Workday HCM (gestion des processus, modifications de donnes et production de rapports).

Matrise de Service

Now (SNOW) pour la gestion des cas, la catgorisation et le suivi des SLA.

Bonne connaissance de la lgislation du travail et de son application en contexte RH.

Exprience de conseil RH auprs demploys et de gestionnaires sur plusieurs domaines RH.

Forte rigueur et engagement envers lintgrit des donnes RH.

Ce poste sinscrit dans un environnement francophone et requiert une excellente matrise de langlais afin de comprendre la documentation technique internationale et de communiquer avec des partenaires, clients et collgues lchelle mondiale.

Assets Exprience comme partenaire daffaires RH (HRBP) ou gnraliste RH autonome avec population ddie.

Exprience dans des projets dimplantation ou de transition Workday / Service

Now, incluant les tests UAT ou la validation de donnes.

Certification CIPD, CHRP ou quivalent.

Connaissance des mthodologies damlioration continue en centre de services.

Exprience en documentation de processus ou dveloppement de bases de connaissances.

Ce que nous offrons Programme de rgime de retraite et dpargne avec cotisation de lemployeur Programme dassurance collective Possibilits davancement (progression de carrire) Programme de mrite ou programme de reconnaissance Programme de sant et bien-tre, y compris la tlmdecine Club rcratif et sportif Garderies proximit Accessibilit en transport ou programme de transport en commun et stationnement gratuit Travailler chez Pratt & Whitney Canada Le masculin est utilis sans discrimination et uniquement dans le but d''allger le texte.

Nous tudierons la demande demploi de tous les candidats qualifis.

Chez Pratt & Whitney Canada, nous allions passion, audace et rigueur pour concevoir, fabriquer et entretenir les moteurs daronefs les plus avancs et les plus fiables au monde.

Notre travail et la qualit de nos produits contribuent au succs de nos clients, qui leur tour sauvent des vies, soutiennent le commerce connectent les communauts et protgent les liberts.

Chez Pratt & Whitney Canada, vous avez loccasion de faire une diffrence tous les jours; Il suffit de lever les yeux. tes-vous prt vous dpasser? Le candidat retenu devra se soumettre une vrification de ses antcdents judiciaires et obtenir toutes les autorisations ncessaires en lien avec la manipulation et le transfert de marchandises contrles.

Loffre demploi est conditionnelle la russite de ces vrifications et lobtention des autorisations requises.

Si ces conditions ne sont pas respectes, loffre demploi sera retire. ****************************************************************************************** About Pratt & Whitney Canada Pratt & Whitney Canada (P&WC;) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928.

We design and manufacture next-generation aircraft engines that power the worlds largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable.

Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice Pratt & Whitney Canada was named one of Canadas Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition.

Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country.

In addition, our headquarters continues to be recognized among the top employers in the Montreal region.

Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Why Join The Team? We are seeking highly engaged, customer-focused professionals with strong analytical skills to join our expanding Employee Service Center.

The Senior Analyst, HR Operations (Tier 2) is the primary escalation point for complex queries and cases that cannot be fully resolved at Tier 1.

The role requires broad HR generalist expertise spanning employee relations, policy application, employment lifecycle, and total rewards combined with strong proficiency in Workday HCM and Service

Now (SNOW) to investigate, resolve, and document intricate HR cases with confidence and sound judgement.

In addition to day-to-day case management, the Senior Analyst supports continuous improvement activities and may contribute to HR system implementation or transition projects on an occasional basis.

The role works closely with the Supervisor, HR Business Partners, and Centres of Excellence to ensure complex queries are resolved accurately, efficiently, and in line with agreed service levels.

Candidates must bring a proven generalist HR background that enables them to interpret policy, navigate employee relations matters, and provide credible, well-reasoned advice across a wide spectrum of HR topics.

This is a full-time position from Monday to Friday with flexible hours, based in Longueuil , and performed exclusively on-site.

What will your day-to-day look like? Escalation & Complex Case Management Serve as the primary escalation point for Tier 1 Analysts, taking ownership of complex, sensitive, or multi-faceted HR queries that require deeper investigation, policy interpretation, or HR generalist judgement.

Draw on broad generalist HR knowledge to provide accurate, policy-grounded advice on a wide range of topics including employee relations, contractual changes, benefits, absence management, performance management, and employment lifecycle events.

Navigate ambiguous or sensitive employee situations with professionalism, applying sound ER principles and escalating to HRBPs or legal where appropriate.





Retain ownership of vendor-escalated cases and follow up proactively through to resolution.

Maintain high standards of case documentation within SNOW, ensuring all interactions, decisions, and outcomes are clearly and accurately recorded.

Identify patterns in escalated queries and surface these to the Supervisor as continuous improvement opportunities. HR Generalist Advisory Provide first-level advisory support on a broad range of HR policies and procedures, including performance management, disciplinary processes, accommodation requests, and workplace conduct matters.

Interpret and apply employment legislation, company policy, and collective agreements (where applicable) accurately and consistently across all advisory interactions.

Support employees and managers in navigating HR programmes and processes including onboarding, offboarding, leaves of absence, and total rewards with clarity and empathy.

Collaborate with HR Business Partners and CoEs to ensure complex advisory cases are resolved consistently and in line with the broader HR strategy.

Maintain up-to-date knowledge of changes in employment law, HR policy, and business practices, proactively communicating relevant updates across the Tier 1 team.

Workday & Service

Now System Management Execute complex HR data changes in Workday with precision, including business process approvals, position management, compensation adjustments, and organisational changes.

Manage the full case lifecycle in Service

Now from intake to resolution, ensuring SLA compliance and accurate categorisation throughout.

Support Tier 1 colleagues in navigating Workday and SNOW for standard transactions, providing guidance and on-the-job coaching.

Monitor workflow queues in both systems, prioritising cases in line with agreed service levels and business urgency.

Conduct regular data audits in Workday and initiate corrections to maintain data integrity across employee and position records. HR Data Integrity & Reporting Maintain accuracy and consistency of HR data across Workday and supplementary records, ensuring it is audit-ready at all times.

Provide HR data extracts and reporting support to employees, managers, HRBPs, and other areas of HR Operations as required.

Support payroll-critical data accuracy, escalating discrepancies promptly and following agreed correction processes.

Continuous Improvement & Knowledge Management Actively identify opportunities to improve HR policies, processes, and knowledge management tools based on case trends, employee feedback, and generalist HR insight.

Contribute to the development and maintenance of knowledge base articles, process guides, and FAQs to support Tier 1 resolution rates.

Collate and escalate structured business feedback on HR policies and processes to the Supervisor and relevant CoE teams. HR System Transition & Implementation (Occasional) Provide operational and generalist subject-matter input to HR system implementation or transition projects on an as-needed basis.

Participate in user acceptance testing (UAT) for Workday or SNOW changes, documenting results and raising defects as appropriate.

Support the development of process documentation and training materials ahead of system go-lives or process changes.

Assist with data validation, migration checks, and post-go-live hypercare activities where required.

What do you need to be successful? Customer Focus Proactively seeks feedback; exceeds customer expectations at every touchpoint. HR Generalist Judgement Applies broad HR knowledge to navigate ambiguous situations; interprets policy in context with confidence.

Results Orientation Manages competing priorities under pressure; demonstrates tenacity and follow-through on complex cases.

Analytical Thinking Investigates root causes; makes sound, evidence-based decisions.

Communication & Collaboration Clear written and verbal communication; adapts style from frontline employees to senior stakeholders.

Innovation & Continuous Improvement Identifies systemic issues behind escalations; actively proposes process improvements.

Developing Others Coaches Tier 1 Analysts; shares expertise to build team capability and reduce repeat escalations.

Essential Bachelor''s degree in Human Resources, Business Administration, Industrial Relations, or a related field, or equivalent experience. HR professional certification (CIPD, CHRP, or equivalent) is a strong asset.

Minimum 35 years of broad HR generalist experience, with demonstrated ability to advise on employee relations, performance management, leaves of absence, employment lifecycle, and HR policy application.

Minimum 2 years'' experience in an HR Shared Service Centre or equivalent high-volume HR advisory environment, with demonstrated progression to handling complex cases.

Hands-on experience with Workday HCM including business process management, data changes, and reporting.

Proficiency in Service

Now (SNOW) for case management, categorisation, and SLA tracking Solid working knowledge of employment legislation and its practical application in an HR advisory context.

Experience providing HR policy and process advice to both employees and managers across multiple HR domains.

Robust attention to detail and commitment to HR data integrity.

This position operates in a French-speaking environment and requires an excellent command of English to understand international technical documentation and communicate with global partners, clients, and colleagues.

Assets Experience as an HR Business Partner or in a standalone HR generalist role, supporting a defined employee population Experience contributing to Workday or SNOW implementation or transition projects, including UAT or data validation. CIPD qualification, CHRP, or equivalent HR professional certification.

Knowledge of continuous improvement methodologies within a Shared Service environment.

Experience contributing to knowledge base development or process documentation.

What do we offer? Pension and savings plan with employer contributions Group insurance program Opportunities for advancement (career progression) Merit or recognition program Health and wellness program, including virtual health care Recreational and sports club Nearby daycares Transportation accessibility or public transit program and free parking Working at Pratt & Whitney Canada The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read.

We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world.

Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every dayjust look up.

Are you ready to go beyond? The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods.

Employment is conditional upon the successful completion of these checks and obtaining the required clearances.

Failure to do so will result in the withdrawal of the employment offer.

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📌 Analyste principal, opérations RH / Senior Analyst, HR Operations (Longueuil)
🏢 Raytheon Technologies
📍 Longueuil