Become a pivotal Customer Experience Leader at Indigo, dedicated to enhancing store operations and nurturing a customer-first mindset. This role manages both customer service and merchandising strategies.
In this leadership position, you will be responsible for ensuring that store operations align with Indigo's mission of inspiring reading and enriching lives. Leveraging your 1-2 years of experience in similar roles, you will lead teams in executing sales strategies while creating a welcoming and organized shopping environment. Your focus includes effective planning and training to empower staff.
Key Responsibilities:
• Drive a customer-focused culture in collaboration with the leadership team
• Manage day-to-day store activities and maintain high visual standards




• Equip the team with product knowledge and promotional updates
• Support compliance with health and safety regulations
• Encourage employee trust and participation in decision-making
Requirements:
• Experience in customer service, merchandising, or operations
• Solid ability to lead and inspire others
• Proficient in systemic thinking and agile execution
• Understanding of provincial health and safety standards
• Must be available for flexible hours including weekends and holidays
Lead store operations while creating engaging customer experiences at Indigo.
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📌 Customer Experience Leader at Indigo (Edmonton)
🏢 Indigo Books & Music
📍 Edmonton