Job Title:AI Support Analyst Location: Montreal, QC ''Hybrid: 3 days in office'' Duration: 06-12 Months Job Description: We are seeking a Level 2.5 AI Support Analyst to act as the front line for end user AI, answering user questions across the firm''s AI portfolio.

This includes products such as Client Copilot, OpenAI ChatGPT, Anthropic Claude, Grok, and Gemini, along with other AI products as they are introduced.

You will resolve what you can, escalate what you cannot, and document each interaction to feed future AI support agents.

Each analyst maintains broad coverage of the full portfolio while owning one product as the point of contact.

Required Skills & Qualifications 5 years in a technical support, service desk, or application-support role in an enterprise environment.

Familiarity with M365 and a strong interest in AI products; able to learn new AI tools quickly.

Experience using ticketing and knowledge tools (e.g., Service

Now, Jira/Confluence).

Strong verbal and written communication, high level of comfort with end-user engagement, and a patient listener.





Preferred Skills & Qualifications Bilingual (English/French) is an asset for Montreal.

Experience with mentoring teammates and colleagues, solid knowledge-sharing habits, and a history of team development.

Knowledge of ITIL and escalation, with complete context to Level 3 and QA.

Day-to-Day Responsibilities Answer all user questions across channels helpdesk tickets, support channels, email, and direct queries for the full AI portfolio.

Document every query and resolution in a consistent, structured format to build the knowledge base and feed the future AI support agent.

Resolve common and intermediate issues at first contact; escalate complex engineering issues to Level 3 with clear, complete context.

Assist Level 3 engineering and QA testers reproduce issues, gather evidence, and validate fixes.

Maintain and improve self-help content, FAQs, and how-to guidance for end users.

For immediate consideration please click APPLY to begin the screening process with Alex.

📌 Hiring AI Support Analyst in Montreal, QC (Bromont)
🏢 Artech
📍 Bromont