Elevate your career as a Client Support Manager with Fidelity in Toronto. This hybrid role focuses on client issue resolution and advanced troubleshooting skills.
Fidelity Clearing Canada seeks a Client Support Manager to leverage their expertise with FCC’s product suite. You will assist Introducing Broker and Portfolio Manager clients, resolving incidents and executing solutions to enhance customer satisfaction. A strong command of technical support requests and exceptional communication skills are essential for success in this agile position.
Key Responsibilities:
• Resolve incidents and triage customer inquiries effectively
• Perform advanced troubleshooting across various channels
• Provide training and support for FCC applications




• Manage escalated support issues with precision
• Translate product information into customer-friendly content
Requirements:
• 3+ years in financial services support roles
• Completion of a relevant post-secondary education
• Experience with Broadridge (Dataphile) preferred
• Bilingual in English and French is advantageous
• Maintain strong attention to detail and communication skills
Utilize your problem-solving and communication abilities to ensure top-tier support for Fidelity clients.
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📌 Client Support Manager at Fidelity (Toronto)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Toronto