Shape the future of digital banking with Fairstone Bank as the Manager, Digital Services. This role is critical for enhancing GIC and savings product servicing experiences through data-driven insights.
As a 12-month contracted manager, you will lead efforts to streamline digital servicing pathways, ensuring customers have access to intuitive self-serve options. Your seven to ten years of relevant experience will support a cross-functional approach that focuses on compliance and operational efficiency.
Key Responsibilities:
• Drive the digital roadmap for savings and GIC products
• Optimize customer journeys through data analysis
• Translate servicing needs into digital requirements




• Define and monitor digital servicing performance metrics
• Collaborate with legal and risk teams for compliance
Requirements:
• Minimum 7-10 years in digital banking or product management
• Robust knowledge of deposit products
• Demonstrated success in delivering digital solutions
• Experience in agile development environments
• Exceptional communication and stakeholder management skills
Lead the evolution of digital banking at Fairstone Bank, enhancing customer engagement and operational effectiveness.
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📌 Manager, Digital Services for Fairstone (Toronto)
🏢 Fairstone Bank
📍 Toronto