Lead service excellence initiatives as the Director of ServiceNow Engagement Management in Canada. This role focuses on relationship building and delivering high-quality solutions across various sectors.
In this strategic position, you will be responsible for enhancing customer satisfaction while driving services sales throughout Canada. You will manage a dedicated team, forge deep customer relationships, and ensure the successful execution of ServiceNow’s solutions. Understanding regional trends will aid in developing new business opportunities that align with company goals.
Key Responsibilities:
• Design and execute sales strategies for growth
• Provide guidance to the ServiceNow delivery team




• Engage with clients to understand implementation needs
• Analyze delivery performance and implement improvements
• Foster internal partnerships to meet joint goals
Requirements:
• 15+ years leadership experience in services
• Consulting experience in complex global settings
• Ability to influence senior leadership
• Solid organizational skills and time management
• Willingness to travel up to 50%
Drive customer satisfaction and operational efficiency in the Director role at ServiceNow.
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📌 Director of Service Excellence at ServiceNow (Toronto)
🏢 ServiceNow
📍 Toronto