Drive AI solutions as a Senior Technical Support Engineer with STAN. Utilize your technical skills and enhance customer relationships to ensure deployment excellence.
In this pivotal role, you will oversee the technical health of AI deployments for vital enterprise accounts, requiring a deep understanding of AI/LLM products and exceptional communication skills. Your responsibilities will encompass troubleshooting, prompt engineering, and data analysis to identify and rectify issues in real-time.
Key Responsibilities:
• Act as the main technical contact during customer calls
• Diagnose AI behavior through systematic troubleshooting
• Analyze conversation logs for quality gaps and insights
• Configure back-office automations for workflow efficiency
• Assist with API integrations for property management systems
Requirements:
• 3+ years of SaaS experience in technical roles
• Real technical depth with AI products and APIs
• Basic backend engineering knowledge
• Solid analytical and reporting skills
• Excellent communication with clients and executives
Utilize your troubleshooting expertise and analytical instincts to elevate STAN's AI solutions for property management.
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📌 Senior AI Support Engineer at STAN (Toronto)
🏢 STAN AI
📍 Toronto