Take the helm at Two Circles as the Interim Client Support Lead, enhancing performance and stabilizing North America client operations within 6 months. Your leadership will transform client experience and service quality.
This role focuses on turning around the client support function, requiring a proactive, results-driven professional. You'll assess existing processes, implement quick fixes, and ensure sustainable improvements throughout the team’s operations. Effective communication and partnership with various stakeholders will be vital for success.
Key Responsibilities:
• Diagnose current support performance rapidly
• Stabilize high-risk client incidents and service gaps
• Create and enforce effective KPIs and performance visibility




• Drive improvements in client communication strategies
• Develop clear governance and workflow management
Requirements:
• Extensive experience in Service Management or Delivery
• Passion for Service Excellence with a customer focus
• Knowledge of ITSM tools, especially Jira and ZenDesk
• Exceptional stakeholder management skills
• Experience in Project and Business Change Management
Lead the change and enhance overall client satisfaction with Two Circles' cutting-edge approach.
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📌 Interim Client Support Lead at Two Circles (Vancouver)
🏢 Two Circles
📍 Vancouver