Ebury is seeking a Lending Customer Success Analyst to enhance client experience in a hybrid work model. Focus on onboarding, funding management, and collaboration with internal teams ensures successful client journeys.
Based in Ebury’s Toronto office, this proactive position requires managing SME client relationships from the moment credit lines are approved. You will oversee onboarding, invoice financing, and client lifecycle management, ensuring high retention rates. Collaboration with Credit Risk, Product, and Tech teams is essential to enhance the automated customer experience.
Key Responsibilities:
• Facilitate seamless onboarding for current SME clients
• Oversee invoice approval and due diligence processes
• Manage client funding lifecycle and line amendments




• Monitor client account health and retention strategies
• Collaborate with internal teams for platform enhancements
Requirements:
• 1-3 years in lending or middle office operations
• Experience in client portfolio management
• Strong attention to detail in financial transactions
• Excellent communication skills with a customer-first mindset
• Understanding of SME business operations and funding needs
Drive impactful customer success through operational excellence and collaboration as a Lending Customer Success Analyst at Ebury.
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📌 Lending Customer Success Analyst Hybrid (Toronto)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Toronto