Lead customer success initiatives as a Customer Success Manager for SMBs at ContactMonkey. Drive engagement and retention through strategic automation and direct communications.
In your role, you will take ownership of a book of SMB business, focusing on synthesizing systems and fostering proactive customer engagement. Reporting to Sydney Pearson, your primary goal is to ensure customer retention and effective product adoption via automated and timely interventions.
Key Responsibilities:
• Focus on driving Gross Dollar Retention (GDR) for clients
• Create tech-touch strategies for onboarding and engagement
• Maintain health scoring and risk assessment processes
• Analyze reasons for customer churn and improve retention




• Manage customer communications proactively and effectively
Requirements:
• Experience in designing and executing tech-touch initiatives
• Solid understanding of customer success metrics and tools
• Comfortable using Salesforce and similar platforms
• Background in high-growth SMB SaaS companies
• Skilled in data analysis and self-generated reporting
Make an impact at ContactMonkey by applying your customer success expertise and automation skills to enhance client relationships.
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📌 Customer Success Manager for SMBs at ContactMonkey (Toronto)
🏢 ContactMonkey
📍 Toronto