Elevate your career at Flair Airlines as a Contact Centers Analyst in Vancouver or Toronto. Utilize your analytical skills to enhance customer care performance and operational efficiency.
As an Analyst in Flair's Customer Experience team, you will play a crucial role in analyzing data to improve service outcomes and reduce costs. Your expertise will be vital in developing performance reports and translating complex data into actionable insights for leadership and operational teams. This on-site role allows you to drive meaningful changes in customer care.
Key Responsibilities:
• Develop and maintain customer care performance reports
• Analyze data to identify trends and opportunities
• Translate data insights for operational improvements




• Support BPO proposal and self-service initiatives
• Monitor customer issues and initiate process enhancements
Requirements:
• Bachelor’s degree in a quantitative field
• 1-2 years experience in analytical roles
• Familiarity with Zendesk and AWS Connect
• Solid problem-solving and communication skills
• Clear criminal record check required
Use your analytical talent to shape customer service excellence at Flair Airlines in Vancouver or Toronto.
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📌 Contact Centers Analyst Vancouver or Toronto
🏢 Flair Airlines
📍 Toronto