Elevate homeowner experiences with Great Gulf as the Director of Customer Care in Toronto, Ontario. Lead a dedicated team to enhance service excellence and drive customer satisfaction across residential projects.
In this leadership role, you will guide the Customer Care team, ensuring every homeowner journey is exceptional from purchase to post-occupancy. A focus on low-rise communities, such as single detached homes, will provide a unique chance to improve service delivery. You'll collaborate with construction teams to align quality standards and drive efficiencies in project delivery.
Key Responsibilities:
• Lead and develop the Customer Care team
• Establish performance expectations and service standards
• Oversee homeowner journey and manage escalations




• Ensure compliance with TARION warranty requirements
• Collaborate with cross-functional teams for seamless transitions
Requirements:
• 10+ years in customer care within Ontario construction
• Minimum 5 years in a leadership position
• Experience with low-rise residential products essential
• Strong knowledge of TARION and Ontario Building Code
• Proven ability to improve customer satisfaction
Utilize your leadership skills to enhance customer engagement and operational excellence at Great Gulf.
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📌 Director of Customer Care in Toronto
🏢 Great Gulf
📍 Toronto