Drive impactful client relations as a Shareholder Services Senior Client Representative with RBC in Toronto. This full-time role focuses on resolving operational queries and enhancing service experience.
As a Senior Client Representative, your primary responsibility will be to maintain solid relationships with clients and Fund Managers. You will engage in client meetings, address issues, and ensure operational alignment with their needs. Your role will significantly influence client satisfaction and service quality metrics.
Key Responsibilities:
• Cultivate relationships with primary contacts at client organizations
• Successfully resolve client issues to enhance retention
• Participate in client meetings to discuss operational objectives
• Act as an escalation point for complex service inquiries
• Liaise with operational teams to resolve daily issues
Requirements:
• 2–3 years in Shareholder Services or similar environments
• Comprehensive knowledge of financial services regulations
• Proficient communication skills with clients and team members
• Capability to thrive under pressure
• Solid focus on customer service excellence
Utilize your relationship management and operational expertise at RBC, contributing to enhanced client success in Shareholder Services.
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