Elevate your career as a Digital Customer Service Representative with Kelly Services in Oakville, ON. This temp-to-perm role focuses on managing digital inquiries and improving service quality.
Join Kelly Services to enhance the daily performance of the invoice quality team. In this full-time position, you will engage with tools for digital inquiries, manage incoming requests, and ensure a stellar customer experience. Collaborating effectively with stakeholders and maintaining operational excellence are essential to your success in this role.
Key Responsibilities:
• Manage digital inquiries through Estore and Re-order tool
• Fulfill incoming requests via SFDC to meet KPIs
• Ensure positive customer experience with reduced drop calls




• Investigate escalations and provide feedback on corrective actions
• Participate in Digital Team meetings to promote e-commerce strategy
Requirements:
• 2+ years in customer service or procurement
• Robust problem-solving and relationship-building skills
• Excellent organizational and communication abilities
• Detail-oriented with a digital mindset
• Ability to work cross-functionally in teams
Bring your expertise and energy to contribute effectively to Kelly Services in Oakville!
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📌 Digital Customer Service Representative - Oakville
🏢 Kelly Services (Canada
📍 Oakville