Elevate your technical support career with HCLTech as a Senior SailPoint IIQ Administrator in Mississauga, Ontario. Utilize your expertise in Java and SailPoint FAM to resolve complex product issues efficiently.
This role requires senior-level experience in SailPoint IIQ and Java, specifically focusing on advanced technical support. You will analyze incidents, perform root cause analysis, and collaborate with cross-functional teams to enhance operational efficiency. Your strong customer-facing skills will be essential in ensuring clear communication and excellent service.
Key Responsibilities:
• Own and resolve technical product issues for clients
• Analyze production issues and provide effective solutions
• Facilitate knowledge management through training materials




• Collaborate with engineering and support teams
• Enhance customer experience by achieving first call resolution
Requirements:
• 2+ years experience in technical support roles
• Proficient in Java and SailPoint IIQ
• Solid analytical and problem-solving abilities
• Excellent communication skills in customer interactions
• Familiarity with security protocols and incident management
Leverage your SailPoint IIQ and Java expertise to ensure top-tier technical support while enhancing customer satisfaction at HCLTech.
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📌 Senior SailPoint IIQ Administrator in Mississauga
🏢 HCL Technologies
📍 Mississauga