Title: Production Support Analyst (Unix, JCL, Open shift, Stone branch, Shell Script) Location: Toronto, ON - Hybrid (4 Days WFO) Duration: 12 months Pay Range: C$45 INC Role Descriptions: Position Overview

We are seeking a Production Support Analyst to join our operations team.

The successful candidate will provide critical technical support for production environments| ensuring system stability and compliance with organizational standards.

This role requires robust technical expertise across multiple platforms and a commitment to maintaining the highest levels of service quality.

Key Responsibilities

Monitor and maintain production systems across Unix| Windows| Mainframe| and containerized environments

Troubleshoot and resolve technical issues in real-time| minimizing system downtime

Support and manage Stonebranch workflow automation and Open

Shift containerized applications

Execute and maintain SQL queries and database operations

Develop and maintain automation scripts using Shell scripting and Python

Respond to and resolve compliance and IT risk-related incidents

Document issues| resolutions| and maintain knowledge base articles

Collaborate with development and infrastructure teams to optimize system performance





Participate in on-call rotation for production support

Required Skills & Experience

Unix/Linux Administration: System management| troubleshooting| and optimization

Windows Server: Administration and support

Workflow Orchestration: Stonebranch platform expertise

Container Platforms: Open

Shift deployment and management

Mainframe Systems: JCL (Job Control Language) knowledge and mainframe operations

Database Management: SQL proficiency for querying and data management

Scripting: Shell scripting and Python development for automation

Communication: Excellent verbal and written communication skills for cross-functional collaboration

Compliance & Risk Management: Understanding of IT risk frameworks and compliance requirements

Key Competencies

Problem-solving and analytical thinking

Ability to work under pressure and manage multiple priorities

Strong documentation skills

Customer service orientation

Attention to detail

Proactive approach to compliance and risk mitigation

Qualifications3+ years of production support experience (preferred)Relevant certifications in Unix/Linux| Windows| or cloud platforms (desired)Experience in regulated industries (banking| finance) a plus.

📌 Production Support Analyst (Toronto)
🏢 Artech
📍 Toronto