Position Summary: Preform installations, validations/verification and training on companys analyzers.

Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.

Responsibilities Key Accountabilities Essential Functions: Performs instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM).

Coordinates the instrument go-live process with internal and customer stakeholders Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance Responsible for customer clinical & technical support and education.

Instructs customer on proper operation and clinical utilization of products Achieves and maintains a high level of competency in technical knowledge of products and services.

Strives to achieve similar competency regarding competitive systems Achieves/maintains a comprehensive knowledge of regulatory requirements Responsible for knowledge and competency regarding Data Management Systems (including presales, and post-sales support activity) Identifies opportunities to further penetrate current installed base and grow revenue within assigned accounts.

May assist Sales Consultant with lead generation through pre- and post-sales support Performs product demonstrations.

Participates in seminars, workshops and convention exhibit activities as requested by Management Develops/ maintains an account list and calls on each according to required frequencies Maintains aspects of Customer Databases and Property Accountability Documents Manages and controls personal travel and expense budget Prepares forecasts and other monthly reports as required by management Responsible for complying with all regulatory (including ISO)



mandated policies, procedures and work Budget Managed (if applicable) Personal T&E; Budget Internal Networking/Key relationships To be determined based on department needs, to include interactions such as: North America Commercial Operations Customer Service Technical Support Group Skills & Capabilities: The ideal candidate for this position will exhibit the following skills and capabilities

Efficiently works under pressure to meet deadlines.

Proven technical proficiency and knowledge

Robust planning and organizational skills

Project management skills/experience desirable

Ability to communicate effectively at varying levels of the organization.

Demonstrated proficiency in written and verbal communication

Demonstrated problem solving skills

Collaboration, capable of executing in a team environment.

Ability to present complex technical concepts for varying levels of customer staff, including physicians Qualifications Minimum Knowledge & Experience required for the position: Education: Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required.

Bachelors degree preferred Experience: Minimum of 2-3 years work experience in a lab or clinical setting Additional Skills/Knowledge: Solid computer skills (Word, Excel and Power

Point)Language: Fluency in English Required International Mobility: Required: No Travel Requirements: Approximately 80% of time Hemostasis Minimum Knowledge & Experience required for the position: Education: Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required.

Bachelors degree preferred Experience: Minimum of 2-3 years work experience in a lab or clinical setting Additional Skills/Knowledge: Strong computer skills (Word, Excel and Power

Point)Language: Fluency in English Required

📌 Applications Consultant Hemostasis (Toronto)
🏢 npaworldwide
📍 Toronto