Our public sector client is seeking a Senior Business Analyst to support a large-scale Application Portfolio Modernization (APM) initiative and the implementation of Service

Now Enterprise Architecture (EA) capabilities.

This role is ideal for a business analyst with strong technical acumen who can bridge business requirements and enterprise technology solutions while helping modernize legacy applications and optimize Service

Now processes.

Contract: 12 months (with possible 12-month extension) Location: Brampton, ON (Hybrid minimum 2 days onsite per week) Start Date: July Work Environment Hybrid work model with a minimum of 2 onsite days per week . 35-hour work week (7 hours/day).

No travel required.

Initial contract through July with potential extension.

Must-Have Qualifications Undergraduate degree in Information Technology, Business Management, or a related field (or equivalent combination of education and experience).

Certified Business Analysis Professional (CBAP) designation in good standing with IIBA ( mandatory ).

Strong experience in: Requirements gathering Process mapping Gap analysis Business documentation Technical analysis and troubleshooting experience for enterprise platforms and integrations.

Hands-on experience supporting or administering Service

Now , including: Configuration Management Database ( CMDB ) Enterprise Architecture (EA) module or related components ITIL and IT Service Management ( ITSM ) practices SQL or data querying for reporting and analysis Excellent analytical, problem-solving, and communication skills.

Ability to work collaboratively across cross-functional teams.





Mandatory Certification Certified Business Analysis Professional (CBAP) designation in valuable standing with the International Institute of Business Analysis (IIBA).

Candidates without an active CBAP certification will not be considered.

Nice-to-Have Experience with Service

Now Enterprise Architecture , Application Portfolio Management (APM), or IT Business Management (ITBM).

Familiarity with Service

Now CSDM (Common Service Data Model) and CMDB best practices.

Experience supporting Enterprise Architecture teams or portfolio management initiatives.

Understanding of IT strategy, capability modeling, and application rationalization.

Service

Now Certified System Administrator certification.

Service

Now Certified Implementation Specialist (CIS APM or EA). ITIL v4 Foundation certification.

Responsibilities Business & Technical Analysis Facilitate requirements gathering sessions with business and technical stakeholders.

Develop Business Requirements Documents (BRDs), Functional Specifications (FSDs), user stories, and process documentation.

Create process maps, workflow diagrams, and data flow documentation for current and future-state processes.

Perform gap analysis and impact assessments to support business transformation initiatives.





Application Portfolio Modernization Analyze legacy applications including MS Access, VB6, PHP, and .NET environments.

Assess application dependencies and recommend modernization strategies such as retirement, re-platforming, or rebuilding.

Support migration of legacy applications into modern platforms including Share

Point Online, Power Platform, and Service

Now .

Service

Now Platform Support Provide functional and technical support for Service

Now Enterprise Architecture (EA), CMDB, and Application Portfolio Management (APM) modules.

Manage configuration changes and enhancement requests following governance best practices.

Collaborate with developers and platform owners to implement and test platform enhancements.

Maintain accurate technical documentation and workflow configurations.

Testing & Implementation Lead User Acceptance Testing (UAT) activities and coordinate end-to-end testing.

Develop training materials, user guides, and standard operating procedures to support adoption of new solutions.

Process Improvement & Governance Identify automation opportunities and streamline business and IT processes.

Participate in Service

Now governance and Change Advisory Board (CAB) activities.

Support platform standards, documentation, and continuous improvement initiatives.

Stakeholder & Project Support Act as the liaison between business teams, IT, and enterprise architecture.

Support project planning, milestone tracking, risk management, and delivery reporting.

Ensure deliverables align with enterprise architecture standards and organizational objectives.

📌 Senior Business Analyst to support a large-scale Application Portfolio Modernization (APM) initiative and the implementation of ServiceNow Enterprise Architecture (EA) capabilities
🏢 S.i. Systems
📍 Toronto