Job Title: Operations Manager, Segments and Growth Duration: 12 Months Location: Toronto, Ontario(Must work from office on Tuesdays & Thursdays every week, and alternate week Fridays) Introduction The Operations Manager for Segments and Growth will be responsible for managing the resolution of inquiries from branches and customer contact centers related to campaigns and special offers, as well as performing other operational tasks related to Customer Segment and Growth & Acquisition programs.

This role is hybrid, requiring some in-office work and is part of the EDB, Segments & Customer Growth line of business.

Required Skills & Qualifications 5 years of retail banking experience in areas such as Product, Operations, Process Management, Branch Banking, or Customer Service Understanding of retail banking products and business processes Bachelors Degree Strong attention to detail Ability to prioritize and manage multiple assignments simultaneously Strong risk and control mindset,



proactively identifying and escalating potential issues Proficient user of MS Office Prior work experience at client or in client''s Industry Process optimization and automation experience is an asset Team oriented, flexible, team-oriented Results oriented, driven and self-motivated with a commitment to excellence Day-to-Day Responsibilities Execute on and resolve branch and Virtual Connect inquiries and escalations related to customer campaigns and offers Develop and maintain operational dashboards and update monthly metrics and management reporting Maintain process documentation Propose and implement process optimization initiatives Company Benefits & Culture Opportunities for process optimization initiatives Collaborative work environment Commitment to enhancing customer experience For immediate consideration please click APPLY to begin the screening process with Alex.

📌 Operations Manager, Segments and Growth (Toronto)
🏢 Artech
📍 Toronto