Job Description Service

Now BSA - Flexera Migration, ITAM, SAM, HAM, CMDB & ITIL Location: Toronto, ON - Hybrid (4 Days WFO) Duration: 12 months Role Overview: A Service

Now Business Systems Analyst supports the administration, maintenance, and continuous improvement of the Service

Now platform.

The role focuses on production support, issue resolution, workflow enablement, reporting, platform health monitoring, and coordination with ITSM support, development, and architecture teams.

Key Responsibilities: Coordinate production support activities for major systems and related subsystems, ensuring the integrity and reliability of system-generated data.

Provide technical support to end users and resolve Service

Now incidents, requests, and platform-related issues through effective troubleshooting.

Perform general support, daily administration, and ongoing maintenance of the Service

Now platform and associated applications.

Collaborate with the ITSM Support Lead, ITSM Development Lead, and ITSM Solution Architect to support platform stability and service delivery.

Facilitate and support the rollout of new Service

Now applications, enhancements, updates, and releases.

Support data loading, administration, and maintenance between Service

Now and integrated systems.

Manage Service





Now role requests through Access Manager and support user access administration.

Coordinate the implementation and maintenance of automated workflows using Service

Now Orchestration.

Develop and maintain Service

Now reports and dashboards to support operational visibility and decision-making.

Manage deployment of solutions, patches, and upgrades across production environments.

Support UI changes using web technologies such as XML, HTML, and SQL, and assist with integrations using REST, SOAP, and APIs.

Monitor platform health, analyze system performance issues, recommend enhancements, and ensure overall compliance of Service

Now applications.

Manage backups and data synchronization between Service

Now and the data warehouse.

Must-Have Skills and Qualifications: Service

Now Certified System Administrator (CSA).

Experience working in a matrixed environment, preferably within a large publicly traded corporation.

Strong understanding of Service

Now platform administration, production support, and operational processes.

Nice-to-Have Skills: Ability to facilitate discussions across teams and influence key decision-makers.

Strategic mindset with robust interpersonal skills and the ability to work effectively across functions and business groups.

Requirements Sailpoint

📌 ServiceNow BSA – Flexera Migration, ITAM/CMDB & Production Support (Toronto)
🏢 Astra North Infoteck
📍 Toronto