Location: Toronto, Ontario, Canada (Client Site) Salary Range: 76CAD/hr INC Introduction We are seeking an experienced professional to lead the design, implementation, and delivery of SAP CRM solutions for utility customer service operations.

The ideal candidate will have deep expertise in SAP CRM Utilities, customer interaction processes, SAP IS-U integrations, and multi-vendor program delivery.

This role requires strong leadership in solution architecture, stakeholder management, testing, and production deployment.

Required Skills & Qualifications 810 years of SAP CRM for Utilities leadership experience Strong experience delivering SAP CRM implementations within the Utilities domain Lead SAP CRM for Utilities implementations covering Interaction Center, Move-In/Move-Out processes, Service Requests, Billing Inquiries and Complaints, Field Service Management Define the SAP CRM roadmap and user experience using IC Web

Client and SAP Fiori Design and manage integrations between SAP CRM and SAP IS-U, FI-CA, Device Management, Customer Portals,



CTI Prior work experience at client or in client''s Industry Preferred Skills & Qualifications Experience with large-scale SAP CRM Utilities transformation programs Robust knowledge of SAP Fiori user experience design for utility customer service Experience leading multi-vendor delivery teams in regulated utility environments Day-to-Day Responsibilities Lead end-to-end SAP CRM for Utilities solution delivery Design and optimize customer service processes including move-in/move-out, service requests, and billing support Develop the SAP CRM product roadmap and user experience strategy Ensure seamless integration with SAP IS-U, FI-CA, Device Management, CTI platforms, and customer portals Define enterprise data models, product catalogs, and service management processes Conduct architecture and solution design reviews to ensure scalability and best practices Manage project scope, risks, issues, and dependencies across multiple teams and vendors Coordinate testing activities including System Integration Testing (SIT), User Acceptance Testing (UAT), Cutover, and Production Go-Live Ensure compliance with enterprise security standards and regulatory requirements Collaborate with business stakeholders, solution architects, functional consultants, and technical teams to deliver high-quality SAP CRM solutions Company Benefits & Culture Comprehensive health and dental plans Opportunities for professional development and growth Inclusive and dynamic work environment For immediate consideration please click APPLY to begin the screening process with Alex.

📌 CRM Lead (Toronto)
🏢 Artech
📍 Toronto