Job Overview

As a Selling Supervisor, you will contribute as a member of the Store Leadership team by executing strategic plans to ensure a profitable business. Your role will be pivotal in driving sales performance, enhancing customer satisfaction, and fostering a collaborative team environment. You will lead by example, providing feedback, coaching, and support to the sales team to meet and exceed sales targets.

Responsibilities

- Foster a cooperative team environment through open communication, feedback, and recognition.
- Drive team sales performance through coaching and development.
- Monitor and achieve sales targets, KPIs and performance metrics.
- Model selling behaviors and lead in performance metrics.
- Act as mentor to employees, providing guidance to enhance skills and product knowledge.
- Support training programs aligned with brand standards.
- Provide feedback to Store Management on team performance and development needs.
- Sell 50% of the time, implementing clienteling strategies to build customer loyalty.
- Execute promotional activities and sales events.
- Ensure consistent customer experience aligned with Ralph Lauren and CEL standards.
- Support customer concern process, escalating as needed to senior Management.
- Champion new technology for New Ways of Selling and More Ways to Shop.
- Communicate sales and profit performance tools to the store team.




- Report product category opportunities and support store merchandising needs.
- Support inventory control and maintain productivity standards.
- Participate in recruitment and interviews as needed.
- Supervise daily cash transactions, deposits, and register balancing.
- Ensure compliance with health/safety regulations and company policies.
- Create an inclusive environment aligned with Ralph Lauren values and Cultural Focus Areas.

Qualifications

- Retail supervisory or similar industry experience.
- Fashion insights and awareness of industry trends a plus.
- Excellent leadership and communication skills with the ability to effectively communicate with customers and store personnel.
- Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
- Ability to operate the register, stand, move and walk for multiple hours.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
- Possess and demonstrate business acumen.
- Strong planning and prioritization/time management skills.

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📌 Selling Supervisor (Richmond)
🏢 Ralph Lauren
📍 Richmond