MacEwan University is seeking an Information and Registration Assistant for a 24‑month full‑time non‑recurring term opportunity with the School of Continuing Education.

Reporting to the Supervisor, SCE Student Administration, the Assistant serves as the first point of contact and support for all programs within the School of Continuing Education, providing accurate and timely information about course offerings and services, assisting students with registration, maintaining records with a high degree of accuracy and confidentiality, and delivering excellent customer service.

Key responsibilities

- Serve as the primary resource for prospective and current students seeking information about continuing education programs
- Provide detailed explanations of course offerings, prerequisites, schedules, fees, and registration policies
- Use the front‑line virtual queuing system to track and manage in‑person transactions
- Create a welcoming environment for students, instructors, and visitors to SCE and the Student Support Centre
- Address and resolve registration or information‑related issues promptly and effectively
- Maintain accurate and organized student records in compliance with data privacy regulations and university policies and procedures
- Prepare and distribute class rosters, attendance sheets, and certificates of completion
- Complete data entry, cashiering, and processing for fee assessments and payments, registration transactions, student information changes, etc.

Required skills

- A service‑oriented approach
- Excellent communication skills,



both verbal and written
- A commitment to providing exemplary customer service
- The ability to serve a diverse population in an empathetic, timely, and professional manner
- The ability to demonstrate flexibility, patience, empathy, and tact in a dynamic environment
- The ability to work independently and collaboratively in a fast‑paced environment
- A detail‑oriented mindset with an aptitude for accuracy and thoroughness
- The ability to assimilate and retain recent information continuously
- A demonstrated ability to manage multiple priorities, especially during peak registration periods
- Proficiency in Microsoft Office Suite (e.g., Word, Excel, PowerPoint) and confidence in navigating other computer programs
- Knowledge of PeopleSoft Campus Solutions or another Student Information System is considered an asset

Qualifications

- Minimum of a post‑secondary diploma in administration, records management, or a similar focus
- Minimum of 1 year of customer service experience, preferably within an academic or educational setting
- Equivalent combination of education and experience may be considered

Position requirements

This position is on campus only.

Perks

- Competitive base pay
- Generous vacation time
- Voluntary participation in the Local Authorities Pension Plan (LAPP)
- Flexible perks package
- Continuous learning culture
- Opportunities for career growth

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

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📌 Information and Registration Assistant - School of Continuing Education (Edmonton)
🏢 MacEwan University
📍 Edmonton