Work Term: Permanent Work Language: English Hours: 21 to 28 hours bi-weekly Education: Secondary (high) school graduation certificate Experience: 1 year to less than 2 years Work setting Urban area Hotel, motel, resort Resort Tasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Exchange foreign currency Process guests'' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying)



Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service Work with minimal supervision Computer and technology knowledge Multi-line switchboard Central reservation system (CRS) Spreadsheet Internet Sales experience Hotel and convention services Security and safety Bondable Transportation/travel information Own transportation Valid driver''s licence Public transportation is not available Work conditions and physical capabilities Attention to detail Fast-paced environment Standing for extended periods Work under pressure Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player Screening questions Are you available for shift or on-call work? Are you available to start on the date listed in the job posting? Are you currently a student? Do you have experience working in this field? Employment terms options Early morning Evening Employment terms options Shift Morning Night Day Weekend Other benefits Free parking available Other perks

📌 Front desk agent (Thunder Bay)
🏢 Best Western Plus Norwester Hotelnference Centre
📍 Thunder Bay