Is this role right for you? In this role you will: Lead the technical design and implementation of changes to the Canadian Contact Center Platform.

Architect and optimize CEC experience Guide the development of enhancements to the platform across the various development areas including BAU, Intake and Special Projects.

Lead impact reviews around planned programs / initiatives.

Collaborate with areas that interface with our platform Define and enforce best practices including coding standards and guard rail score alignment Mentor internal Pega developers and Contract teams, fostering a culture of innovation, accountability and continuous improvement.

Drive experimentation and optimization through proof of concepts and other means.

Ensure compliance with data governance, privacy regulations and responsible AI standards.

Maintain system protocols and documentation to support operational excellence and risk management Champion cross-functional collaboration and influence strategic decisions across initiatives.

Do you have the skills that will enable you to succeed in this role? Wed love to work with you if you have: 5+ years of experience in Pega Integration, UI and Customer Service.

Robust understanding of Scotiabanks Customer Experience Center platform is preferred.

Extensive banking experience focused on Credit Card Processing.

Bachelors degree in computer science, computer engineering or related field required.

Pega certification at CSSA level is a must.

Familiarity with data flows,



REST APIs and real-time orchestration Proven experience in designing and deploying real-time solutions in a financial services environment What''s in it for you? Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.

We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.

Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

📌 Pega Developer (Scarborough)
🏢 Scotiabank
📍 Scarborough