- Support the Store Director in driving boutique revenue, client experience, and overall store performance
- Act as a visible leader on the sales floor, supporting the team during peak periods, client appointments, and high-value transactions
- Coach and develop sales professionals with a strong focus on clienteling, conversion, product knowledge, and service excellence
- Build and maintain relationships with high-value clients, supporting repeat business, loyalty, and long-term client development
- Monitor daily sales activity, KPIs, client follow-up, and pipeline development to help achieve boutique targets
- Lead by example through polished client engagement, strong selling behaviours, and a deep respect for the luxury sales process
- Support boutique operations including inventory control, visual standards, merchandising execution, opening and closing procedures, and compliance
- Partner with the Store Director on team development, scheduling, performance conversations, and maintaining a high-accountability culture
- Assist with recruitment, onboarding, and training to ensure the boutique attracts and retains strong luxury retail talent
- Represent the brand with professionalism, discretion, and confidence in every client and team interaction

Requirements

- Proven experience in fine jewellery, luxury watches,



or comparable high-ticket retail environments
- Previous supervisory or Assistant Manager experience in a premium or luxury retail setting
- Strong understanding of clienteling, relationship-based selling, and long-cycle luxury sales
- Demonstrated success contributing to sales growth and achieving performance targets
- Ability to coach and motivate experienced sales professionals in a results-driven environment
- Highly polished communication and presentation skills
- Confidence interacting with sophisticated, high-net-worth clientele
- Strong operational discipline with excellent attention to detail and execution
- Ability to balance luxury service standards with commercial performance objectives
- Adaptable schedule with the ability to work evenings, weekends, and peak retail periods as required

Corporate Culture

- Competitive base salary with substantial performance-based bonus opportunity
- Opportunity to work with prestigious luxury brands and exceptional product collections
- High-visibility leadership opportunity within a flagship boutique environment
- Collaborative, performance-oriented culture with clear expectations and accountability
- Ongoing professional development and career growth opportunities within the luxury retail sector

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📌 Assistant Store Manager (Vancouver)
🏢 JRoss Recruiters
📍 Vancouver