Become a pivotal member of John Brooks Company as a Bilingual Customer Concierge. This 12-15 month contract focuses on delivering exceptional service in both English and French.
With the oversight of the Customer Care Supervisor, you will be responsible for integrating strong communication skills to resolve customer inquiries efficiently. Your role demands multitasking abilities, advanced computer literacy, and excellent organizational skills to ensure customer satisfaction and smooth interactions.
Key Responsibilities:
• Deliver skilled responses to customer questions
• Ensure effective communication regarding order changes
• Facilitate returns to enhance customer experience
• Document customer interactions in the CRM
• Coordinate with teams on priority orders
Requirements:
• Bilingual in English and French
• 1-3 years customer service experience or diploma
• Proficient in Microsoft Office Suite
• Strong organizational capabilities
• Comfortable multitasking in busy environments
Leverage your bilingual skills and customer service experience to support John Brooks Company in achieving exceptional customer satisfaction.
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📌 Bilingual Customer Concierge Contract Position (Mississauga)
🏢 John Brooks
📍 Mississauga