Join Resorts of the Canadian Rockies as a Guest Services Supervisor and enhance the guest experience in Calgary. Leverage your leadership and customer service skills in this dynamic role.
This 6-month term requires a proactive individual to manage the Guest Services department. You will foster communication, train staff, and uphold high service standards while resolving guest issues and ensuring operational efficiency.
Key Responsibilities:
• Establish a high-performance Guest Services center
• Greet and assist guests while modeling exemplary conduct
• Monitor interactions of Guest Service Agents
• Ensure timely resolution of guest complaints
• Oversee training and coaching for current employees
Requirements:
• Supervisory experience in customer service is required
• 2-3 years of relevant office experience preferred
• Skills in conflict resolution and coaching
• Self-starter with strong problem-solving skills
• Ability to lift up to 30 pounds and work flexible hours
Utilize your expertise to create exceptional experiences for guests at RCR in Calgary!
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📌 Guest Services Supervisor in Calgary
🏢 Resorts of the Canadian Rockies
📍 Calgary