Elevate your career as a Customer Service Agent with Serco Canada, delivering top-notch assistance for Driver Examination Services. This role involves eligibility assessments, complex customer interactions, and a commitment to service excellence.
As a pivotal Customer Service Agent, you will assess eligibility for driver licenses while providing comprehensive support to applicants. Equipped with excellent customer service skills, you will handle vision tests, process documents, and ensure adherence to health and safety regulations. Your role will be essential for maintaining optimal service delivery at a DriveTest Centre.
Key Responsibilities:
• Evaluate applicant eligibility for Ontario Driver’s Licenses
• Provide assistance for various classes of driver licenses




• Conduct vision screening and administer knowledge tests
• Schedule road tests and manage temporary license issuance
• Collect fees and problem-solve driver record issues
Requirements:
• Completion of Customer Service Agent training program
• Valid Ontario Class G driver’s license required
• Two years of demonstrated customer service experience
• Knowledge of Highway Traffic Act and related regulations
• Solid decision-making and problem-solving abilities
Showcase your customer service expertise and support applicants through the driver licensing process with Serco Canada.
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📌 Customer Service Agent at Serco Canada (Peterborough)
🏢 Serco
📍 Peterborough