The Opportunity Our client is looking for an ocean export documentation specialist with strong customer service abilities and sociable interpersonal skills to join the relaxed environment in their congenial and qualified office.
Familiarity with ocean FCL shipping and documentation are required.
Position Description Document preparation as it pertains to commercial shipments for the global movement of international freight, primarily of grains and other commodities.
Coordination and collaboration with carriers, vendors and overseas agents.
Consistent, professional and attentive interaction with internal and external customers.
Ensure that export documentation is correctly created and filed appropriately to facilitate the customers needs.
Complete, bill and close all files as outlined by company processes.
Experience Able to keep up with the latest changes in international export documentation.
Strong organizational skills to ensure accurate & timely completion of responsibilities.
Able to professionally communicate in a friendly manner with customers and vendors in reference to questions and discrepancies.
Excellent verbal and written skills.
Recognition of importance of customer satisfaction and good vendor relations.
Ability to deal with stressful situations and rebound to keep up morale.
Enjoy assisting and mentoring others.
Proficiency with Cargo Wise, Windows, MAC OS, MS Office, Adobe, & sufficient computer skills.
Qualifications Minimum 1 year Ocean Export experience preferred.
Education High school graduate or equivalency required. CIFFA certification an asset.