About the Role The Bilingual Patient Services Specialist plays a key role in supporting patients, and healthcare providers by coordinating administrative activities for Patient Support Programs.

In this role, you will work directly with patients, physician offices, private insurers, and provincial drug plans to helpfacilitateaccess to prescribed therapies.

Your focus will be on ensuring complete andaccuratedocumentation and delivering a positive, professional patient experience.

This position is well suited for candidates who enjoy patientfacing administrative work, problemsolving, and collaborating with multiple healthcare stakeholders in both

English and French.

This is afulltime, fully remote role, with shifts scheduled within program operating hours of8:00 a.m. 8:00 p.m. EST.

What

Youll

Do: Serve as a bilingual point of contact for patients, insurers, and physician officesregarding patient support documentation.

Enter andmaintainaccuratecase notes, documentation, and outcomes in patient databases.

Escalate complex cases or issues outside program scopein accordance withestablished processes.

Supportpatientfollowups on behalf of physician offices to promote continuity of therapy.

Answer inbound calls, make outbound calls, and manage email and fax correspondence.

Accurately document and report Adverse Eventsin accordance withprogram and regulatory requirements.

Meet defined service levels, quality standards, and key performance indicators.

Participate in continuous improvement activities related to processes, quality, and training.

Basic Requirements: High school diploma or equivalent, or an equivalent combination of education and experience. 3+ years of related experience in an administrative, healthcare support, patient services, callcentre, or customer service role.

Fluency in English and French (verbal and written).

Experience interacting directly with customers, patients, or clients.

Strong data entry, documentation, and administrative skills.

Ability to follow defined procedures, manage multiple priorities, and meet deadlines.

Preferred Skills / Experience: Experience in Patient Support Programs (PSP) support, or specialty pharmacy.

Familiarity with private and provincial drug plans in Canada.

Previoushealthcare, insurance, or pharmaceutical industry experience.

Experience working in a remote or virtual callbased workplace.

Proficiencywith Microsoft Office (Word, Excel) and case management systems.

Strong attention to detail and comfort working in emotionally sensitive situations.

Work Location, Travel & Physical Requirements: Fully remote candidates may work from anywhere in Canada.





Must be legally eligible to work in Canada.

No travelrequired.

Role involves extended periods of computer use, phonebased communication, and data entry. _____________________ propos du rle Le ou la Spcialiste bilingue des services aux patients joue un rle cl dans le soutien aux patients et aux professionnels de la sant en coordonnant les activits administratives lies aux programmes de soutien aux patients.

Dans ce rle, vous travaillerez directement avec les patients, les cabinets mdicaux, les assureurs privs et les rgimes provinciaux dassurance-mdicaments afin de faciliter laccs aux thrapies prescrites.

Votre priorit sera dassurer une documentation complte et exacte, tout en offrant une exprience patient positive et professionnelle.

Ce poste convient particulirement aux personnes qui aiment le travail administratif en contact direct avec les patients, la rsolution de problmes et la collaboration avec plusieurs intervenants du milieu de la sant, en anglais et en franais.

Il sagit dun poste temps plein entirement en tltravail, avec des quarts de travail planifis entre 8 h et 20 h (HE), selon les heures dexploitation du programme.

Ce que vous ferez: Agir comme point de contact bilingue pour les patients, les assureurs et les cabinets mdicaux concernant la documentation lie aux programmes de soutien aux patients.

Saisir et maintenir des notes de dossier, de la documentation et des rsultats exacts dans les bases de donnes des patients.

Escalader les cas complexes ou les enjeux hors du cadre du programme conformment aux processus tablis.

Assurer les suivis auprs des patients au nom des cabinets mdicaux afin de favoriser la continuit du traitement.

Rpondre aux appels entrants, effectuer des appels sortants et grer la correspondance par courriel et par tlcopieur.

Documenter et dclarer avec prcision les vnements indsirables conformment aux exigences du programme et de la rglementation.

Atteindre les niveaux de service dfinis, les standards de qualit et les indicateurs de performance cls.

Participer aux activits damlioration continue lies aux processus, la qualit et la formation.

Exigences de base: Diplme dtudes secondaires ou quivalent, ou combinaison quivalente de formation et dexprience.

Plus de 3 ans dexprience pertinente dans un rle administratif, de soutien en sant, de services aux patients,



en centre dappels ou en service la clientle.

Matrise du franais et de langlais (oral et crit).

Exprience de travail direct avec des clients, patients ou usagers.

Excellentes comptences en saisie de donnes, en documentation et en administration.

Capacit suivre des procdures dfinies, grer plusieurs priorits et respecter des dlais.

Comptences / exprience souhaites: Exprience dans les programmes de soutien aux patients (PSP) ou en pharmacie spcialise.

Connaissance des rgimes privs et provinciaux dassurance-mdicaments au Canada.

Exprience pralable dans le secteur de la sant, des assurances ou de lindustrie pharmaceutique.

Exprience en tltravail ou dans un environnement de centre dappels virtuel.

Matrise de Microsoft Office (Word, Excel) et des systmes de gestion de cas.

Grande attention aux dtails et aisance dans des situations motionnellement sensibles.

Lieu de travail, dplacements et exigences physiques: Poste entirement en tltravail les candidats peuvent travailler de nimporte o au Canada.

Doit tre lgalement admissible travailler au Canada.

Aucun dplacement requis.

Le rle implique des priodes prolonges dutilisation de lordinateur, de communication tlphonique et de saisie de donnes.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards.

This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.

The pay range shown below is aligned with McKesson''s pay philosophy, and pay will always be compliant with any applicable regulations.

In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

For more information regarding benefits at McKesson, please Our Base Pay Range for this position $56,400 - $75,200 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities, like Cover

MyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages.

In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail.

Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

📌 Bilingual Patient Services Specialist (18-Month Contract) / Spécialiste bilingue des services aux patients (contrat de 18 mois)
🏢 MCD McKesson Canada Corporation / La Corporation McKesson Canada
📍 Mississauga