The Opportunity This dynamic, highly autonomous role is ideal for a technical professional with strong leadership skills, gas certification, and a passion for continuous learning.

If youre motivated by travel, technical problem-solving, and influencing the success of a growing Canadian operationthis is your chance to make an impact while advancing your career.

Position Description Act as the primary technical resource, providing expert support and guidance to service partners across Ontario.

Regularly evaluate and analyze service partner performance metrics, driving continuous improvement through monthly performance reviews.

Conduct detailed annual assessments of service partner capabilities, ensuring high standards and consistent quality of service delivery.

Deliver hands-on technical training to service partners, equipping them to excel in diagnostics, repairs, and installations.

Travel extensively (approximately 50%), conducting onsite evaluations and proactively identifying areas for service improvement.

Oversee efficient processing and validation of warranty and installation claims, ensuring accurate and timely reimbursement.

Support and manage service requirements for key national accounts, building strong relationships and ensuring ongoing satisfaction.

Provide scheduled after-hours technical support coverage (one week every three months, including weekends).

Participate in periodic business trips to the USA (approximately 3-4 times per year) for training, collaboration,



and professional development.

Take initiative on additional projects and responsibilities as required.

Experience At least 2-3 years of supervisory or management experience in technical service roles, ideally within food service equipment, HVAC, oil and gas, or similar fields.

Strong technical proficiency, able to quickly grasp recent systems, interpret wiring diagrams, and understand gas system fundamentals.

Hands-on experience diagnosing and repairing complex technical equipment, ideally within commercial food service, HVAC, or related industries.

Qualifications Proven capability using diagnostic tools, including multimeters and gas pressure gauges, for troubleshooting and equipment assessments.

Completion of a technical diploma or apprenticeship (minimum two-year program); a college or university degree is a significant asset.

Demonstrated success conducting technical training sessions, coaching technicians, and mentoring service teams.

Proficiency with Microsoft Office suite (Excel, Power

Point) and familiarity with CRM software platforms.

Exceptional interpersonal and communication skills in English (written and verbal) Track record of successfully managing relationships with technicians, customers, suppliers, and stakeholders.

Education Completion of a technical diploma or apprenticeship (minimum two-year program); a college or university degree is a significant asset.

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