Actual annual compensation offered will be based on several variables including geographic location, work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.

The average compensation for this role is $70,000-85,000.00 Job Purpose: The primary purpose of this position is to conduct story-driven and data-driven analysis of business challenges and design robust, automated solutions tailored to business requirements.

This role directly serves IT leadership to drive operational excellence by performing deep-dive analysis, discovering hidden insights, defining and tracking critical KPIs, and proactively finding strategic opportunities for process improvement.

This role involves gathering and translating business requirements into detailed technical solution designs, including concept, logical, and designs, while leveraging expertise in software development (Java, SQL, Python), database design, and software architecture (REST, event-driven, distributed systems).

Collaborate with business stakeholders and development teams to gather and translate requirements into technical solutions, including project visibility dashboards, KPIs, and reporting metrics.

Support and optimize SDLC processes, IT governance, and release/change management frameworks.

Serve as a core administrator for collaboration platforms ( Atlassian Jira, Confluence, JSM) and homegrown IT Tools, which serve as the underlying tools for our SDLC, including customization and project configuration, and assisting the strategic migration from Atlassian Data Center to Cloud.

The position also partners with development teams to troubleshoot production issues, support system enhancements, and ensure ongoing stability of internal tools, leveraging expertise in software development (Java, SQL, Python) and software architecture (REST APIs, event-driven, distributed systems).

Responsibilities: Conduct story-driven and data-driven analysis of business requirements.

Utilize expertise in software development (Java, SQL, Python), database design, and software architecture (REST, event-driven, distributed systems), for middle-level domain requirements (may with some guidance).

Engages with business and IT partners to clarify requirements and ensure alignment between solutions and business needs, Design, build, and maintain robust Power BI dashboards and ad-hoc reports to establish clear KPIs, metrics, and data visibility for IT operations.

Administer and configure Atlassian tools (Jira, Confluence, JSM), including projects, workflows, fields, permissions, and spaces Support and participate in Atlassian Data Center to Cloud migration workstreams Develop and maintain software features and functional modules, ensuring alignment with technical designs and quality standards.

Utilizing monitoring, logging, troubleshooting, and debugging tools for effective production support. IT procurement and contract management Knowledge, Skills and Experience: >1 to 6 Years of relevant work experience Bachelor''s degree in Computer Science, Information Technology, Mathematics, or a related major is required.

Hands-on experience with Atlassian tools (Jira, Confluence, Jira Service Management); experience with Cloud migration preferred Solid SQL and PBI skillset in building PBI and ad-hoc reports Strong data sense and analytical mindset, with a self-motivated attitude to continuously improve IT service quality, efficiency, and SLA metrics.

Knowledge of Agile methodologies and software development lifecycle (SDLC) processes Familiarity with software development (Java, SQL, Python) and architecture concepts (REST APIs, event-driven, distributed systems) Strong analytical and problem-solving skills with attention to detail Ability to effectively communicate technical concepts to both technical and business stakeholders Experience using AI-assisted tools to improve productivity in project management and documentation.

Able to effectively multi-task.





Mandarin proficiency is a plus, particularly for collaboration with Asia based teams and partners Able to create and conduct formal presentations.

Able to adjust readily to change and adapt as needed.

Able to constructively work under stress and pressure when faced with high workloads and deadlines.

Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

La rmunration annuelle relle offerte sera dtermine en fonction de plusieurs variables, notamment lemplacement gographique, lexprience professionnelle, la scolarit ainsi que les comptences et ralisations, et sera convenue dun commun accord au moment de loffre.

La rmunration moyenne pour ce poste se situe entre 70 000et 85 000.

La principale raison dtre du poste est de raliser des analyses axes la fois sur lhistoire (storytelling) et sur les donnes afin de rsoudre des enjeux daffaires, puis de concevoir des solutions automatises robustes adaptes aux exigences du mtier.

Le rle soutient directement la direction TI pour stimuler lexcellence oprationnelle en menant des analyses approfondies, en dcouvrant des insights, en dfinissant et en suivant des ICP (KPI) critiques, et en identifiant de faon proactive des occasions stratgiques damlioration des processus.

Le poste comprend la collecte et la traduction des exigences daffaires en conceptions techniques dtailles de solutions conceptuelle, logique et technique en mettant profit une expertise en dveloppement logiciel (Java, SQL, Python), en conception de bases de donnes et en architecture logicielle (APIs REST, architectures vnementielles, systmes distribus).

Collaborer avec les parties prenantes daffaires et les quipes de dveloppement pour recueillir et traduire les exigences en solutions techniques, notamment des tableaux de bord de visibilit de projets, des ICP (KPI) et des mtriques de rapports.

Soutenir et optimiser les processus du cycle de vie du dveloppement logiciel (SDLC), la gouvernance TI et les cadres de gestion des mises en production et des changements.

Agir titre dadministrateur ou administratrice principal(e) des plateformes de collaboration (Atlassian Jira, Confluence, Jira Service Management) et des outils TI internes maison qui sous-tendent notre SDLC, notamment la personnalisation, la configuration de projets et laccompagnement de la migration stratgique dAtlassian Data Center vers Atlassian Cloud.

Le poste travaille galement en partenariat avec les quipes de dveloppement pour rsoudre les incidents en production, soutenir les amliorations systmes et assurer la stabilit continue des outils internes, en sappuyant sur une expertise en dveloppement logiciel (Java, SQL, Python) et en architecture (APIs REST, architectures vnementielles, systmes distribus).

Responsabilits: Raliser des analyses axes sur lhistoire et sur les donnes en fonction des exigences daffaires.

Mettre profit lexpertise en dveloppement logiciel (Java, SQL, Python), en conception de bases de donnes et en architecture (APIs REST, architectures vnementielles, systmes distribus) pour rpondre des exigences de domaine de complexit intermdiaire (au besoin, avec un certain encadrement).

Collaborer avec les partenaires daffaires et les quipes TI pour clarifier les exigences et assurer lalignement des solutions sur les besoins.

Concevoir, btir et maintenir des tableaux de bord Power BI et des rapports ponctuels (ad hoc) afin dtablir des ICP (KPI), des mtriques et une visibilit claire des donnes pour les oprations TI.

Administrer et configurer les outils Atlassian (Jira, Confluence,



Jira Service Management), y compris projets, flux de travaux, champs, permissions et espaces.

Soutenir et participer aux chantiers de migration dAtlassian Data Center vers Atlassian Cloud.

Dvelopper et maintenir des fonctionnalits logicielles et des modules fonctionnels en respect des conceptions techniques et des normes de qualit.

Utiliser des outils de surveillance, journalisation, dpannage et dbogage pour un soutien efficace en production.

Effectuer lapprovisionnement TI et la gestion des contrats.

Connaissances, comptences et exprience: Plus dun (1) six (6) ans dexprience de travail pertinente.

Baccalaurat en informatique, technologies de linformation, mathmatiques ou domaine connexe exig.

Exprience pratique avec les outils Atlassian (Jira, Confluence, Jira Service Management); une exprience de migration vers le Cloud est un atout.

Solides comptences en SQL et Power BI (PBI) pour la cration de tableaux de bord et de rapports ponctuels (ad hoc).

Forte sensibilit aux donnes et esprit analytique; attitude proactive visant lamlioration continue de la qualit, de lefficacit et des mtriques SLA des services TI.

Connaissance des mthodologies Agile et des processus du cycle de vie du dveloppement logiciel (SDLC).

Familiarit avec le dveloppement logiciel (Java, SQL, Python) et les concepts darchitecture (APIs REST, architectures vnementielles, systmes distribus).

Solides aptitudes danalyse et de rsolution de problmes, avec un grand souci du dtail.

Capacit communiquer efficacement des concepts techniques des interlocuteurs techniques et daffaires.

Exprience avec des outils assists par lIA pour amliorer la productivit en gestion de projet et en documentation.

Aptitude grer efficacement plusieurs priorits simultanment.

La matrise du mandarin constitue un atout, particulirement pour collaborer avec des quipes et partenaires bass en Asie.

Capacit crer et prsenter des prsentations formelles.

Capacit sadapter rapidement au changement.

Capacit travailler de faon constructive sous pression, avec des charges de travail leves et des chances serres.

Capacit respecter et promouvoir les normes sociales, thiques et organisationnelles dans la conduite des activits internes et externes.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing.

These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

Whats In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

Diversity, Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed.

Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Dont meet every single requirement? Apply anyway.

At TD SYNNEX, were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

If youre excited about working for our company and believe youre a good fit for this role, we encourage you to apply.

You may be exactly the person were looking for!

📌 IT Business Systems Engineer – Collaboration Tools & Analytics /Spécialiste des systèmes d’affaires TI – Outils de collaboration et analytique (Mississauga)
🏢 TD Synnex
📍 Mississauga