Title: Amazon Connect Solutions Architect Location: Remote in Canada Pay Rate: Negotiable Duration: 8 Months ext Introduction We are seeking an experienced professional to lead discovery, design, and implementation efforts for a next-generation contact center transformation initiative.

The ideal candidate will have deep expertise in Amazon Connect, cloud contact center architecture, and customer experience design, with the ability to work directly with clients to assess current-state environments, identify pain points, and design future-state contact center solutions.

Required Skills & Qualifications (Must-have qualifications that candidates must meet to be considered) Extensive hands-on experience designing and implementing Amazon Connect solutions.

Proven experience leading contact center discovery workshops and customer journey mapping sessions.

Strong understanding of contact center operations, workflows, and customer experience transformation.

Experience with Amazon Lex and Amazon Bedrock, including API integrations and orchestration.

Experience integrating Salesforce Service Cloud Voice with Amazon Connect.

Strong background in enterprise voice technologies, including Cisco Unified Contact Center Enterprise (UCCE) and Cisco IPT (IP Telephony).

Experience designing cloud-based contact center architectures and migration strategies.

Ability to communicate effectively with both technical teams and executive-level stakeholders.

Strong problem-solving skills with the ability to translate business needs into technical solutions.

Prior work experience at client or in client''s Industry.

Preferred Skills & Qualifications (Nice-to-have skills but are not required) AWS certifications (Solutions Architect, Specialty, or Contact Center-related certifications).





Experience with large-scale enterprise contact center transformations.

Experience with conversational AI, automation, and digital customer engagement strategies.

Previous consulting experience working directly with clients on architecture and implementation initiatives.

Day-to-Day Responsibilities (key tasks and expectations for the role) Lead client discovery workshops to understand existing contact center operations, pain points, business requirements, and customer experience goals.

Assess current-state contact center architectures and develop future-state experience journeys and solution designs.

Design and implement scalable Amazon Connect solutions aligned with business and technical objectives.

Provide architecture leadership throughout the implementation lifecycle, from discovery through deployment.

Collaborate with business stakeholders, technical teams, and delivery partners to define contact flows, integrations, and automation strategies.

Design conversational AI solutions leveraging Amazon Lex, Amazon Bedrock, and API orchestration.

Support integrations between Amazon Connect and enterprise CRM platforms, including Service Cloud Voice from AWS Connect.

Provide expertise on voice infrastructure, telephony architecture, and contact center modernization.

Contribute to solution documentation, architecture diagrams, technical recommendations, and implementation plans.

Mentor technical teams and provide guidance on best practices for cloud contact center deployments.

Company Benefits & Culture Opportunity to work on cutting-edge contact center transformation initiatives.

Collaborative and innovative work setting.

Flexible work arrangements with a mix of on-site and remote work.

For immediate consideration please click APPLY to begin the screening process with Alex.

📌 Amazon Connect Solutions Architect (Markham)
🏢 Artech
📍 Markham