Description: What Youll Do Money-In Advice offers tailored guidance based on individual needs, investment goals, time horizons and risk tolerance, aiding customers in achieving their short to long-term objectives.

As the voice of TD, youll be passionate about understanding our customers.

Your role within the Contact Center is essential to TD''s success, as our customers are at the center of everything we do.

You''ll support customers through inbound and outbound calls.

Whether youre assisting callers with account inquiries, or resolving an issue by recommending a TD product or service, youll help us offer trusted support to our clients whenever they need it.

Youll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

As a valued member of our Contact Centre Team, you will: Make peoples day: strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.

Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.

Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Job Requirements What You Need to Succeed Were proud to work with a group of diverse colleagues.

If you have relevant experience that isnt mentioned below, tell us about it in your resume or cover letter.

High school diploma and one (1) or more years of relevant experience.

Post-secondary degree/diploma is preferred.

Successful completion of mandatory regulatory course IFIC or CSC required Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns Ability to review customer investment portfolios and provide comprehensive information on mutual funds, investment strategies and market trends.

Conduct a thorough financial needs assessment for customers to understand their goals and risk tolerance.

Execute buy and sell orders,



ensuring accuracy and compliance with regulatory requirements and integrity.

Achieve sales targets through the recommendation of appropriate products and services to meet clients'' ever-changing needs, while delivering exceptional customer experience Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.

Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.

Where Youll Work This role operates in primarily an onsite setting workplace model as there is a mix of team-oriented and independent activities associated with this position.

You are expected to work from a TD premise at least 4 days a week.

The hiring manager will provide more information on how this works for their team.

Who We Are: TD is one of the world''s leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Total Rewards at TD includes a base salary, variable compensation,



and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information: Were delighted that youre considering building a career with TD.

Through regular development conversations, training programs, and a competitive benefits plan, were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed.

Youll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We''re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.

Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process Well reach out to candidates of interest to schedule an interview.

We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us.

Please let us know if youd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet

📌 Contact Centre Rep IV - Money-In Services (Markham)
🏢 The Toronto-Dominion Bank (Canada)
📍 Markham