Elevate your IT career with nesto as a Senior Technical Support Specialist in Toronto. You will provide essential support across endpoints and lead user assistance remotely with a focus on problem-solving and communication skills.
nesto, a leader in mortgage technology, is looking for a seasoned Senior Technical Support Specialist. You will manage Level 1 and Level 2 support for multiple office locations, ensuring seamless operations with Windows and macOS environments. Your role involves direct contact with users, mentoring junior staff, and improving overall user experience.
Key Responsibilities:
• Act as primary IT contact for Toronto office in office
• Provide Level 1 and Level 2 user support remotely
• Manage user access changes and onboarding processes




• Build and deploy Windows and macOS workstations
• Troubleshoot SaaS applications and internal tools
Requirements:
• Minimum 7 years of IT support experience
• Strong knowledge in Windows, macOS, and Google Workspace
• Experience with MDM solutions, Intune or Jamf
• Familiarity with ticketing systems like ServiceNow
• Excellent communication skills across all organizational levels
Apply your technical expertise and communication skills as a Senior Technical Support Specialist at nesto in Toronto.
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📌 Senior Technical Support Specialist at nesto (Toronto)
🏢 Nesto Group
📍 Toronto