Join Ericsson in Toronto as the Customer Operations Director, steering the success of Cloud Software & Services engagements. Manage customer delivery performance and ensure high-quality outcomes.

As a key leader in this role, you will be accountable for driving operational excellence, customer satisfaction, and financial performance. Your deep understanding of customer operations and service delivery will drive critical decisions, helping teams achieve contractual commitments. You'll interact with CUs, Sales, and PMO to guarantee integration and execution.

Key Responsibilities: • Ensure SLA and delivery commitment adherence • Lead governance forums and operational reviews • Monitor financial metrics and customer experience • Promote a culture of transparency and accountability • Influence results across a cross-functional matrix

Requirements: • Director-level experience with cloud services • Track record of managing financial performance • Expertise in operational execution and performance management • Solid executive communication skills • Experience in global organizations

Elevate customer experiences through operational oversight at Ericsson in Toronto. #J-18808-Ljbffr

📌 Customer Operations Director, Toronto - Ericsson
🏢 Ericsson
📍 Toronto