This position is responsible for assisting, as required, with the planning and directing of site operations within the scope of Cage, Slots, and Guest Services along with the overall leadership of these departments.

Under the general supervision of the Manager of the Operations Department,this Operations Supervisorroleistoprovideauthorizationandimmediateleadershiptostaffoperatingin

Cage,Slots, and Guest Services roles on a shift-to-shift basis.

Supervisor, Operations ensures adherence to all policies and procedures;identifies implements and recommends improvements to increase operational effectiveness and compliance to enhance the guestexperienceandprovidesasafeworkenvironmentforallteammembers.

Supervisor,Operationsensurescomplianceof designateddepartmentswithpolicyandprocedure,legislation,healthandsafety,andotherstatutoryregulationsandprograms including the AGCO.

Primary

Responsibilities Helpscreateanengagedworkenvironmentbychoosingpositivityandfun,recognizingexcellentperformanceand by caring about and supporting our team members every day Responsibleforoverseeingthe

Cage,Slotsand

Guest

Servicesdepartment andanyapplicablesignoffswithinthis scope, during their shift Providesleadership,direction,mentoringandperformancemanagementtothe

Cage,Slotsand

Guest

Services departmentsorasassignedintheabsenceofan

Operations

Manager,whileprovidingcontinuouscoachingfor success to achieve high performance Assistsintheimplementationofthedepartmentalstrategicplans





Assistswithde-escalatingandaddressingguest concerns.

Monitorsandanalyzesteammemberproductivity,workskillsandbehaviors Developsandcultivatesstrongworkingrelationshipswithallstakeholders:guests,management,teammembers and Regulators Liaisesandcommunicateseffectivelywithallappropriateoperationaldepartments Reportingirregularitiesandsuspiciousactivities-financialorotherwise;reviewingandpreparingincidentreports Ensurescomplianceofdesignateddepartmentswithpolicyandprocedure,legislation,healthandsafetyandother statutory regulations and programs including the AGCO Anticipatesoperationalandserviceissuesbeforetheyescalate,trouble-shootsandresolvesguestconcernsbefore they become complaints Administersthe

Collective

Agreementandgrievancediscussions(whereapplicable)Performsotherdutiesas assigned or directed Education and Qualification Requirements Minimum2yearsofexperienceingaming/casinomanagement; Provenleadershipskillsandtheabilitytotrainanddevelopteammembers.

Abilitytoexceedinternalandexternalguestexpectationsthroughtimely,effective,andserviceoriented communication.

ComputerproficiencyinMSOffice Theabilitytoobtainandmaintainregistrationasa

Category1Gaming

Assistantwith AGCO Abilitytoobtain and maintain aSmart

Serve Certificate Ability to communicate effectively in French language considered an asset Sincethefunneverstopsat

Shorelines,candidatesmustbereadyandwillingtoworkaflexibleschedule,including evenings, weekends, holidays and overnights, based on business needs.

📌 Part Time Operations Supervisor-TIC (Gananoque)
🏢 Great Canadian Entertainment
📍 Gananoque