Job Description

Merlin Ford Lincoln – Body Shop

Be the Engine Behind a High-Performing Body Shop. Every smooth repair process starts long before a vehicle enters the shop.

Administrative Assistant – Merlin Ford Lincoln – Body Shop

Key support role within a rapid‑paced environment where organization, communication, and accuracy directly impact customer satisfaction and shop efficiency.

Why This Role Matters

The Body Shop depends on strong coordination and communication to deliver a seamless customer experience. From scheduling and documentation to customer updates and repair order management, your work ensures that every vehicle flows efficiently through the repair process and every customer feels informed and supported.

What You’ll Do

- Schedule and manage appointments, estimates, and follow‑ups
- Create and maintain repair orders accurately and efficiently
- Process payments and maintain detailed customer records
- Organize and manage customer files and required documentation
- Coordinate vehicle check‑in and check‑out before and after repairs
- Communicate updates to customers throughout the repair process
- Direct inquiries and feedback to the appropriate team members




- Support general administrative tasks as needed to keep operations running smoothly

What You Bring

- Previous experience in customer service, administration, or a service‑based environment
- Strong proficiency in Microsoft Office and general computer systems
- Excellent communication skills, both written and verbal
- Strong organizational skills with the ability to multitask and prioritize
- Sound judgment, reliability, and attention to detail
- Ability to work independently in a fast‑paced environment
- Valid Class 5 driver’s license and clean driving record

Benefits

- Comprehensive health and dental coverage
- Health spending account
- Vacation time that grows with your career: three weeks after your first year, four weeks after five years, and five weeks after ten years
- Employee Investment Program with a guaranteed annual return of up to 10%, potentially up to 16% based on performance

Career Development

Through Go Auto University and hands‑on experience, you’ll gain exposure to dealership operations and opportunities to grow into other administrative, service, or leadership roles.

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📌 Body Shop Administrative Assistant (Merlin Ford Lincoln) (Calgary)
🏢 Go Auto
📍 Calgary