Manager, Collections Contact Strategies & Analytics
Requisition ID: 261773
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
**Manager, Collections Contact Strategies & Analytics**
**Purpose**
Working within Canada Scotia

Helps, you will be responsible for the delivery of timely management reporting & analyses, enabling operations teams to make effective decisions to achieve the Bank's credit loss & operations expense plans
**What You'll Do:**
Responsible for the design and development of analyses pertaining to collections performance.

Identifies actionable insights to improve collection efforts and recoveries
Publishes and monitors key performance indicator reports.

Investigates trends & clearly communicates results to management team and executives
Supports strategic initiatives through data sourcing, manipulation, analyses, & visualizations
Supports stakeholders within collections through analyses on collections effectiveness, communicating trends & value-added insights
Generates clear analyses & presentations to stakeholders and senior management
Seek out new and innovative ways of seeing the business through data, statistics, and visualizations
Work with stakeholders to establish requirements to respond to inquiries
**What You'll Bring:**
3-5 years of analytical experience including statistical analysis
Advance knowledge and 3+ years expertise with reporting & statistical software packages such as SAS, Power BI, SQL, & Python
Experience with SQL Server
Experience manipulating large and complex databases
Results driven individual with high level of curiosity and ability to dive into details without losing sight of the big picture
Strong Analytical, problem-solving, and communication skills
Exceptional organization skills to prioritize, manage, and implement a variety of competing initiatives, on a concurrent or staggered basis




A University degree in Economics, Finance, Engineering, Mathematics, Computer science, or information technology related discipline.
**Working Conditions:**
Work in a standard office-based setting; non-standard hours are a common occurrence.
**Interested?**
If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences.

That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.
**What's in it for you?**
Scotiabank wants you to be able to bring your best self to work – and life, every day.

With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Scotiabank is a leading bank in the Americas.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.





If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here.

Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

Location(s):
Canada: Ontario : Toronto || Canada: Ontario : Ottawa
Scotiabank is a leading bank in the Americas.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our
Recruitment team know.

If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) .

Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

📌 Manager, Collections Contact Strategies & Analytics (Toronto)
🏢 Scotiabank
📍 Toronto