Join our dynamic team as a Senior Application Support Analyst, focusing on critical finance applications such as PeopleSoft and IBM Cognos TM1. Deliver superior user support and resolve issues efficiently.
In this senior analyst role, you will leverage your financial industry experience to enhance application performance. You will manage user incidents and queries while preparing communication for system updates. Your role is essential in contributing knowledge management solutions that empower users and maintain seamless operations.
Key Responsibilities:
• Deliver comprehensive application support for finance systems
• Manage the incident resolution process from start to finish
• Communicate necessary maintenance and updates to users




• Deliver training and enhancements to support user engagement
• Update Knowledge Management resources for user assistance
Requirements:
• Undergraduate degree with 2-3 years in financial services
• Strong customer service and communication skills
• Capacity for problem-solving and analytical thinking
• Understanding of finance technologies is a plus
• Ability to prioritize in a quick-paced environment
Enhance your career supporting financial applications while fostering user engagement in a collaborative space.
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📌 Application Support Specialist in Finance (Halifax Regional Municipality)
🏢 RBC
📍 Halifax Regional Municipality