Under supervision, provide technical service and support to the Machine Tool Builders (MTB’s), dealers, and end-users through telephone, on-line and on-site service.Position Duties and ResponsibilitiesProvide technical service and support to our customers, including: MTBs, dealers, and end-users via:On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problemsIn-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in timeCommunicate with customers in e-mail, on-line chat and internal technical forumsDiagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer UPTIMEInstall components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilizedSupport the in-house systems for diagnostics such as simulators, programming systems, tools, etc.Present and sell customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.Promote the sales of spare parts to customers which would further assist in their machine UPTIMEDetermine, order, and replace parts as necessary while maintaining the consignment inventory account by following up on the defective and unused parts returnsEnter all technical claims, service activity, follow ups, and other customer related inquiries into the database,



while maintaining data integritySupport the business operations including:Participating in company training programs whereby passing with satisfactory levelsCreate and/or update technical documentationFeedback areas of improvement in design to Technical Support EngineersFull participation and completion of all surveys from the companyFeedback to management for newly found issuesFollow up on performed service calls and open technical support claims using established database via company phone and e-mail systemsCooperate with and take instruction/support advice from Senior EngineersTravel Requirements60-80% travel based on customer demand, primarily within the assigned region.Essential Education, Skills and ExperienceBSEET or equivalent related experience0-3 years of experience in field service for industrial automationAbility to sell value added services to customersKnowledgeable on electrical and mechanical tools for machine repairMechanical aptitudeHands‑on knowledge of volt meters, oscilloscopes, and other test / measuring equipmentAbility to read and understand technical documentation: schematics, logic, procedures, etc.Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleaguesOrganization skills for arranging travel plans and service call scheduleAbility to travel by car and plane to on‑site service callsFlexibility to travel with limited notice to meet customer’s expectationsAbility to perform a hands‑on role in an industrial workplace, including but not limited to: wearing of proper safety attire, maneuvering into tight locations, occasional heavy lifting and carrying,



standing on hard surfaces, and knowledgeable on electrical and mechanical tools for machine repairsTeam orientationComputer proficiency – knowledge of MS Office (Outlook, Word, Excel)Beneficial Education, Skills and ExperienceExperience in Computerized Numeric Controls (CNC’s) products preferredExperience with robots and how they operate is a plusExperience in motion controllers (AC and DC) and programmable logic controllers (PLC’s) is a plusExperience in field service is a plusPhysical, Environmental, Cognitive RequirementsMoving self in different positions in various environments including tight and confined places.Must be able to travel to offsite assignmentsMust be able to physically access and inspect all areas of machineryMust be able to bend, stretch, squat, and climb to access all parts of the machineBe able to respond and travel quickly with emergenciesMust be able to travel to offsite assignmentsMedium work that includes moving objects up to 50 poundsAble to work potential overtime/extended hoursWorking around moving equipmentOperating machinery and/or power toolsAbility to work in a confined area or small and/or enclosed spacesThe target base pay range for this position is $32-36 CAD per hour. The listed salary range is approximate and reflects the anticipated compensation for this position as determined by salary analysis; both internal andexternal to MEAU. Final compensation will be determined based on the candidate's qualifications, skills and experience. Compensation may also vary due to market factors. MEAU retains the right to adjust compensation based on business needs.Mitsubishi Electric Automation, Inc. is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin.#J-18808-Ljbffr

📌 Engineer, Service - C$32 - C$36 An Hour (Toronto)
🏢 Mitsubishi Electric Automation
📍 Toronto