Role Description

The Residential Services Representative is a key member of the community team and serves as the first point of contact for residents, visitors, and service partners. Reporting to the Community Manager, this role creates a welcoming, organized, and responsive community setting by delivering exceptional customer service, supporting daily office operations, and assisting residents with a variety of residential services.

Responsibilities

- Promote a positive and welcoming community atmosphere by greeting residents and visitors to the office.
- Serve as the primary point of contact for residents by answering incoming calls, responding to voicemail, and monitoring community email throughout the day.
- Follow up on residents’ inquiries and concerns in a timely and professional manner.
- Assist residents with general inquiries, including rent and utility payments.
- Coordinate office activities, including contractor key sign‑outs, visitor access management, directing couriers and deliveries, and booking amenities for residents.
- Manage office inventory, including office supplies and kitchen items, as required.
- Monitor the community mailbox and drop box throughout the day.
- Prepare and distribute residents’ communications as required, including rent receipts, applications to alter, and tenancy‑related documentation.




- Assist residents with creating and following up on Work Orders (WO).
- Support residents in accessing and using Parkbridge Connect.
- Manage community‑specific notices (e.g., BBQs, appreciation events) and monitor community bulletin board postings.
- Complete document management tasks, including scanning, uploading, and distributing documents and notices as needed.
- Act as a brand and cultural ambassador for Parkbridge and QuadReal, demonstrating professionalism, empathy, and a solution‑oriented mindset in all interactions.

Experience, Qualifications & Skills

- A strong passion for excellence in customer service delivery.
- Related experience in customer service or front office administration.
- Post‑secondary courses or certification in administration, hospitality, customer service, or a related field is considered an asset.
- Excellent verbal and written communication skills, with the ability to communicate effectively and professionally with residents, colleagues, and external partners.
- Strong organizational skills and attention to detail with the ability to manage multiple priorities.
- Proficiency in MS (Word, Excel, Outlook, and PowerPoint); knowledge of Yardi is considered an asset.

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📌 Residential Services Representative (Edmonton)
🏢 Parkbridge
📍 Edmonton