Join HPE as a Senior Network Support Specialist, where you'll provide top-tier technical support for innovative networking solutions. This role emphasizes troubleshooting, analysis, and developer collaboration.
As part of HPE’s Instant On team, you’ll tackle Level 3 escalations, perform in-depth troubleshooting, and support complex networking environments. Engage with development teams to enhance product quality and train junior support staff while utilizing remote diagnostic tools for efficiency. Your expertise will shape customer interactions and operational improvements.
Key Responsibilities:
• Lead Level 3 escalations for cloud-managed networking
• Execute advanced troubleshooting on networking hardware
• Conduct thorough root cause analysis for customer issues




• Analyze system logs, packet captures, and telemetry
• Validate corrections and enhancements prior to deployment
Requirements:
• Bachelor's degree in applicable engineering fields
• Over 7 years in enterprise networking support
• Extensive knowledge of TCP/IP and networking standards
• Proficiency with Linux and troubleshooting methodologies
• Solid verbal and written communication skills
Play a crucial role in enhancing HPE's customer experience through exceptional technical support and strategic improvements.
#J-18808-Ljbffr

📌 Senior Technical Specialist in Networking Solutions (Quebec City)
🏢 Hewlett Packard Enterprise Development
📍 Quebec City