Join our team as a Family Service Counselor in Peterborough, specializing in cemetery sales and client care. You'll be the primary resource for families, ensuring excellent service during their difficult times.
In this role, you will take charge of generating leads, responding to inquiries, and establishing deep connections with client families. Building trust is essential as you guide them through at-need arrangements and communicate the importance of pre-planning. A collaborative approach with funeral directors and staff will enhance the overall service experience.
Key Responsibilities:
• Prospect for potential clients daily
• Offer respectful and timely responses to families
• Develop tailored solutions based on family needs




• Collaborate with cemetery and funeral staff
• Follow through on issues and requests proactively
Requirements:
• High school diploma or equivalent essential
• 1-2 years of customer service experience preferred
• Valid driver’s license necessary
• Ability to work flexible schedule, including long shifts
• Strong empathy and computer literacy skills
Provide critical support to families during significant life events while driving the success of our cemetery services in Peterborough.
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📌 Counselor for Cemetery Sales in Ontario (Peterborough)
🏢 Service Corporation International
📍 Peterborough