Conduct & Discipline Lead (Hybrid)
Our client is searching for a Conduct & Discipline Lead to join their growing team. Reporting directly to the Director, this role is ideal for someone who enjoys investigation, problem-solving, leadership, and regulatory work. The candidate will play a key role in overseeing the complaints process, preparing reports and recommendations, supporting tribunal proceedings, and helping build a high-performing team during an exciting period of transformation.
Your success will be defined by your ability to:

- Oversee the organization's complaints process from intake through disposition, ensuring files progress efficiently and in accordance with regulatory requirements
- Review complaints, supporting documentation, and responses to identify key issues and determine whether matters warrant further investigation
- Analyze and synthesize large volumes of information into clear, objective, and well-supported reports for decision-makers
- Act as a primary resource for complainants and stakeholders by explaining processes, answering inquiries, and de-escalating challenging situations
- Coach, mentor, and develop members of the Conduct & Discipline team while contributing to departmental growth and succession planning
- Identify opportunities for process improvements and help shape the future direction of the Conduct & Discipline function
- Manage competing priorities in a fast-paced environment while maintaining a high standard of professionalism, confidentiality, and procedural fairness

Your strengths include:

- Accounting designation such as CPA is required due to the financial nature of the cases
- Previous leadership or supervisory experience
- Experience in compliance environments, investigations, forensics,



risk management, or professional conduct matters
- Exceptional critical thinking, analytical, and problem-solving abilities
- Strong report-writing and documentation skills with the ability to communicate complex issues clearly
- Ability to review and assess large volumes of documentation while identifying key facts and risks
- Excellent conflict resolution, stakeholder management, and emotional intelligence skills
- Proven ability to remain objective and professional when dealing with sensitive or highly emotional situations
- Comfortable working in a changing environment and helping build processes and teams from the ground up
- Strong interpersonal and communication skills with the ability to influence and collaborate effectively

If you are interested in this role and meet the above criteria, please click the "Apply" button to send your resume directly to Raymond Luu.
Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta's best employers. At the heart of our efforts is a team-oriented, consultative approach. We are proud of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more.
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